Business Focused IT
And Service Excellence By David Miller (BCS)
‘IT governance’ as a concept remains a relative novelty. You could argue that, marketing-wise at least, it is an opportunistic re-rendering of corporate governance aimed at appealing to the CIO.
What is not in dispute is that IT governance offers the chance not only to stay in line with rules and regulations but also to create best practices relating to information and asset management. The pain point in achieving this is complexity and interpretation of needs, which is where ISO standards come in handy by offering a fixed point of reference.
A field this tricky still needs a reference work, however, and IT Governance is emerging as the much-needed Bible of the sector. Now in its fourth edition, this hefty work is written by specialist consultants and the volume comes with the support of experts including no less a figure than Nigel Turnbull, author of the Turnbull Report which underpinned the UK’s Combined Code for company directors.
David Miller is a respected figure in business service management and his latest book, called Business Focused IT and published by the British Computer Society, is a deep dive into the topic. Like IT governance, this is an immature field and Miller provides solid coverage and well chosen examples on his tour of the subject.
Also, unlike many theoreticians who rarely leave academia, Miller has worked at the sharp end of BSM as a consultant and interim, building on a wealth of experience at large companies.
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