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Informing the UK's business technology leaders

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Political Debate

The public sector can revolutionise the way it operates and the services it offers tax payers. Former specialist adviser to the House of…

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Change management

The post-election challenge

We need a relentless refocus on frontline workers and improved services – an outside-in citizen perspective

Just as earlier technology-enabled change displaced many roles – such as those of the holer, coupler, rubbler and rover – so too many current organisations retain jobs and processes that are increasingly obsolete hangovers from the pre-digital era read more

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Strategy

Government as a Platform player

Success depends on the right mix of engineering, entrepreneurship and evangelism – not just 'building things' in-house

The success of 'Government as a Platform' will require far more than technical engineering alone: moving to GaaP is not about some simplistic idea of "building things" but represents a radical disruption to the way our public services are conceived, designed, operated and delivered, writes Jerry Fishenden. read more

Blog

Change management

Better public services require entrepreneurship, not just engineering

A creative blend of engineering and entrepreneurship will fuel a new culture of digital public service management

The planning, running and management of our public services has often diverged from the real-time data-driven insights and operations of the best organisations elsewhere. Yet timely, reliable and high quality information has always been essential to plan and run our public services. read more

Blog

Strategy

UK election must debate central and local power

Whitehall and local government CIOs caught in battle of pendulums and platforms

The familiar old debates about centralised versus decentralised public services are already emerging ahead of the next general election. Yet we lack any meaningful evidence of what’s best done centrally (once) and what locally (many times over). read more

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Change management

Digitizing Government - A call to arms to fix broken services

The impact of the digital age raises fundamental questions about the role of government that few seem to be asking - and even fewer answering

"Digitizing Government: Understanding and Implementing New Business Models" has just been published, the book I've co-authored with Alan Brown and Mark Thompson. We finished it early this year, and it's been "in the works" at the publishers until now. That delay has been frustrating at times in the fast-moving digital world, although there's also something rather endearing about traditional publishing still operating in such a timeless way. read more

Blog

Change management

The GOV.UK performance dashboard is essential

Double celebration for 20 years of online government

You wait ages for a good reason to celebrate, and then two come along at once. Barely had the birthday candles been blown out on last month’s second anniversary cake for GOV.UK and now it’s the 20th anniversary of the launch of the original government website that started it all. read more

The easiest way to fail is to stand still

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Security

The easiest way to fail is to stand still

The security landscape has changed beyond recognition and never more so than in the past five years

We have moved from systems and devices that were locked down as a matter of course, to a working environment that encourages greater levels of access and collaboration across multiple IT estates and devices. The CIO’s role in all this has changed from one of keeping infrastructures under lock and key at all costs, to implementing security policies that are just as robust, if not more so, than before – while allowing for increased business flexibility and workforce mobility.

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Strategy

Election Promise - It's time to banish the idea of the 'digital manifesto'

Successful organisations integrate digital culture and values into their core; they don't view it as some optional, lesser after-thought

There was a time in the early to mid-2000s when I thought we needed a "digital manifesto" or "manifesto for technology" – something that would set out clearly and in plain English how technology would improve our public services. What a dumb idea that was: why would anyone publish a separate "digital manifesto" – any more than a political party would publish a separate "office furniture manifesto" or "electricity manifesto"? read more

Blog

Strategy

The era of public service fossilisation is nearing its end

It's better technology and better leadership that counts

Would anyone deliberately design our public services like they are today? Probably not – many of them are the accidental, Heath Robinson-like creations of decades of reactive legislative, policy and organisational change. Far from helping streamline and simplify public services, all too often technology has instead fossilised processes, legislation, policies, structures and organisations at an arbitrary moment in time. read more

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