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The public sector can revolutionise the way it operates and the services it offers tax payers. Former specialist adviser to the House of…

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Data Management

Internet of Thieves - Government must take a lead in Internet of Things security

It's time governments helped us regain control of our personal data

For the Internet of Things to succeed, we need enlightened, entrepreneurial states to intervene, encouraging and fostering significantly better business models designed for the Internet age and underpinned by secure, trustworthy technology that let us easily maintain and control our personal data, enabling us to choose with whom we wish to share it. read more

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Strategy

Frictionless public services - Getting rid of government websites

The benchmark of truly digital public services will be the obsolescence of government websites

Getting rid of government websites - the true benchmark of how well governments are genuinely moving into the digital age is not the growing use of online forms and websites,but the eradication of the frictional, emotional and social costs associated with poorly designed services, writes Jerry Fishenden read more

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Security

Securing digital public services

Government must resist calls to weaken cyber security if it is to continue protecting the most vulnerable and at risk in our digital society

Security needs to be a priority when designing digital public services - try parroting the glib sound bite "Nothing to hide, nothing to fear" to a battered spouse, abused child, witness to a serious crime, or undercover law enforcement official, writes Jerry Fishenden. read more

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Change management

Service design thinking

The real challenge is not technology - but to move from a bureaucracy-centric culture to a service-oriented one

The real challenge in government has never been the technology, writes Jerry Fishenden, but how to move successfully from a bureaucracy-centric culture to a service-oriented one. read more

The Promise of ‘Codeless’ Business Process Automation

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Change management

The Promise of ‘Codeless’ Business Process Automation

Highlighting The Benefits Of Process Integration

Companies have always tried to streamline and link up their business systems and workflows. But, in reality, very few are happy with their level of business process integration; and process automation is just a distant dream. Ironically, it’s been a difficult task, despite a range of application integration solutions rising up with the promise of help.

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Data Management

Data-enabled service design

If personal 'data sharing' is the answer, we're asking the wrong question

It's time to refine and implement the digital-era data access model to support better, data-driven service design and help transform broken organisational structures and processes, writes Jerry Fishenden. read more

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Strategy

Of lipstick and pigs in government

The obsession with websites has become to digital government as paper forms were to analogue government

As a new, beta Government Digital Service emerges phoenix-like from the alpha of old, it is the rebalance of focus on the pig rather than just the lipstick that will help meaningfully transform public services, writes Jerry Fishenden. read more

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Strategy

Re-establishing trust in technology

Without improved design and engineering it's hard to see how we can restore trust in technology

The UK is well placed to combine our world-leading skills in computer science and technology with our tradition of democratic rights and values. Research investment needs to be redirected into the development of better-engineered technology that has privacy, security and usability designed-in at every level. read more

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Change management

The post-election challenge

We need a relentless refocus on frontline workers and improved services – an outside-in citizen perspective

Just as earlier technology-enabled change displaced many roles – such as those of the holer, coupler, rubbler and rover – so too many current organisations retain jobs and processes that are increasingly obsolete hangovers from the pre-digital era read more

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Strategy

Government as a Platform player

Success depends on the right mix of engineering, entrepreneurship and evangelism – not just 'building things' in-house

The success of 'Government as a Platform' will require far more than technical engineering alone: moving to GaaP is not about some simplistic idea of "building things" but represents a radical disruption to the way our public services are conceived, designed, operated and delivered, writes Jerry Fishenden. read more

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