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Informing the UK's business technology leaders

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Political Debate

The public sector can revolutionise the way it operates and the services it offers tax payers. Former specialist adviser to the House of…

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Change management

Better public services require entrepreneurship, not just engineering

A creative blend of engineering and entrepreneurship will fuel a new culture of digital public service management

The planning, running and management of our public services has often diverged from the real-time data-driven insights and operations of the best organisations elsewhere. Yet timely, reliable and high quality information has always been essential to plan and run our public services. read more

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Strategy

UK election must debate central and local power

Whitehall and local government CIOs caught in battle of pendulums and platforms

The familiar old debates about centralised versus decentralised public services are already emerging ahead of the next general election. Yet we lack any meaningful evidence of what’s best done centrally (once) and what locally (many times over). read more

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Change management

Digitizing Government - A call to arms to fix broken services

The impact of the digital age raises fundamental questions about the role of government that few seem to be asking - and even fewer answering

"Digitizing Government: Understanding and Implementing New Business Models" has just been published, the book I've co-authored with Alan Brown and Mark Thompson. We finished it early this year, and it's been "in the works" at the publishers until now. That delay has been frustrating at times in the fast-moving digital world, although there's also something rather endearing about traditional publishing still operating in such a timeless way. read more

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Change management

The GOV.UK performance dashboard is essential

Double celebration for 20 years of online government

You wait ages for a good reason to celebrate, and then two come along at once. Barely had the birthday candles been blown out on last month’s second anniversary cake for GOV.UK and now it’s the 20th anniversary of the launch of the original government website that started it all. read more

CIOs use service management as a stepping stone

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Strategy

CIOs use service management as a stepping stone

There are very significant opportunities for savvy CIOs.

We have been hearing for years how CIOs and senior IT professionals need to bury the hatchet with line of business managers and, instead of focusing on the latest bleeding-edge technology for its own sake, seek to better understand the overall strategic objectives of their organisations.

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Strategy

Election Promise - It's time to banish the idea of the 'digital manifesto'

Successful organisations integrate digital culture and values into their core; they don't view it as some optional, lesser after-thought

There was a time in the early to mid-2000s when I thought we needed a "digital manifesto" or "manifesto for technology" – something that would set out clearly and in plain English how technology would improve our public services. What a dumb idea that was: why would anyone publish a separate "digital manifesto" – any more than a political party would publish a separate "office furniture manifesto" or "electricity manifesto"? read more

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Strategy

The era of public service fossilisation is nearing its end

It's better technology and better leadership that counts

Would anyone deliberately design our public services like they are today? Probably not – many of them are the accidental, Heath Robinson-like creations of decades of reactive legislative, policy and organisational change. Far from helping streamline and simplify public services, all too often technology has instead fossilised processes, legislation, policies, structures and organisations at an arbitrary moment in time. read more

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Enterprise Applications

Truly digital social inclusion

It’s about improving all delivery channels – not just “screen-based” services

Social inclusion/exclusion has been a hot topic ever since the first moves to put public services online in the 1990s. With a recent BBC survey estimating that 21% of the population still lack basic digital skills and capabilities, the new Digital Inclusion Strategy aims to help tackle this shortfall. read more

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Change management

Digital public management

The move to digital involves a complete re-imagining of public services

Many public sector organisations are struggling with the scale and significance of the changes in public service culture that citizens expect and that digital entails. read more

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