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Best practices for introducing social technologies
The benefits of social technology can be significant, firms need to manage the challenges of driving adoption, realising true business value, and managing risk.

7 steps to create successful business satisfaction surveys
IT executives increasingly implement marketing initiatives to improve the communications with their business customers. But these efforts often focus solely on the brand aspects of the services under the IT's control without understanding the business' perception of IT.

CIOs: How to secure entry-level talent
Recruiting entry-level IT workers requires different tactics from recruiting experienced IT staff.

The CIO's Role in Social Media Policy Development
Lead the way with a Web 2.0 policy to secure your organisation