A key responsibility and ambition for all CIOs is to oversee IT transformation in their organisation. A CIO can accomplish this by keeping track of emerging trends and then influencing the business model. Here is our guide to implementing new technology as a new CIO. How a new CIO can form a vision for their organisation, and successfully implement new tech.
As a CIO digital trends will make or break their career. Understanding changes in digital will be a chance for the CIO to become the next 'digital CEO' influencing and leading the C-suite. According to JwC 45% of corporate directors' expertise in IT is the most under-represented skill in the boardroom today.
CIO UK looks at how to implement new technology as a starting CIO. (You may also like: Cyber security strategy for a new CIO.)
Implement emerging technology as new CIO: Keep up to date with emerging trends
New technologies such as machine learning, automation and enterprise apps are changing the technical landscape. To get ahead in the market a CIO needs to test and research a given product before its competitors.
The traditional CIO would spend long hours working away, looking after hardware and software provision and keeping down costs, without getting the recognition they deserve. The modern CIO is measured not on how many hours they put in or costs they can save, but on what they produce and how they can influence positive change within the organisation.
It's important to spend time staying abreast of the latest technologies and products used by peers and rivals. Then you can offer a line of business leaders tools with which they can improve their deparments, and therefore the customer experience.
Implement emerging technology as new CIO: Road test products
CIOs are under pressure to add value to the company through innovative technology. Implemeting technology across the workforce through employing products and speeding up the digital process can be a challenge for a CIO. Typically a CIO doesn't directly control every department of the business.
By understanding the needs of the organisation, and having a vision for how the customer experience can be transformed and improved, the CIO can look for emerging tech that will fit the bill.
2016 CIO 100 entrant Karl Hoods, at Save the Children, is currently investing in a range of operations across the organisation.
New technology such as "wearable technology, IoT and drones" are currently in development to be used on the charity's programmes. They are also investigating how "payment industry developments" may impact on giving. (See also: Evolution of the CIO - From IT gatekeeper to strategic business leader.)
Implement emerging technology as new CIO: Increase the business agenda
Producing a strategy to support the business agenda can grow the enterprise, tailoring the right products and services to your users.
For example, fintech has become one of the most important and transformative emerging sectors in the digital landscape.
Albert Ma, CIO and VP of Toyota, recently discussed with our sister title CIO US the manufacturer's biggest innovation in technological products.
Ma said Toyota is "really excited to develop blockchain technology" over the next five years. There are still "technology and regulatory hurdles" to pass but that Blockchain use will have a "significant impact" within Toyota.
Blockchain technology is a method of recording data which can help banks with financial transactions.
Ma continues "emerging markets such as ridesharing and car sharing" can benefit in bringing "full transparency" and "complete immutability" into a process.
Implement emerging technology as new CIO: Challenges for a CIO
Board executives will need to keep updating the model as the digital landscape evolves. A recent survey has seen 41% of board executives becoming aligned with the technology department. This has led to executives developing their own roles by being digitally aware. Senior leaders understand that IT can solve their problems - so they are taking more of an interest.
First Utility's C-suite has four of its seven members from an IT background, meaning new technology is on everyone's radar. Since the arrival as CIO of CIO 100 nominee Bill Wilkins the energy supplier is focused on convenience and immediacy. It has continually reinvented itself and its customer experience over the past eight years.
Wilkins' role has seen challenges with some emerging tech not reaching the level of value First Utility is prepared to support. The company is currently actively "looking for a killer app", as its product portfolio expands.
He says that creating a customer engagement with energy consumption through wearables became a "reality check project". He sees a way improving the relationship and immediacy between the company and its customers through notifications to wearables such as a "missed payment on energy account or direct debit failed", or even real-time notification of a significant energy-consumption change.
The vision is there, the challenge is to get it right and make it useful for customers.
Implement emerging technology as new CIO: Product value
Implementing a service across the workforce or customer base is less challenging than is getting the product noticed. A CIO can make the products valued by offering certain services for free, in return for future coverage. This limited exchange, for service to product, can increase the overall user rate of the new tech being employed. Read next: Why today's CIO is an integral part of the C-suite.