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10. BT

• Quarter: Q4 2009
• Screens: 149,200
• Employees: 86,500
• Head of IT: Al-Noor Ramji, Chief Information Officer
• Industry: Communications and IT services
• Website: www.bt.com

BT is in the throes of a massively ambitious attempt to reinvent itself as it settles down to life in a hugely competitive open marketplace and attempts to replace the receding wave of landline voice revenues with a broader set of cash sources.

Helping plot that brave new world are the likes of BT Design chief executive Al-Noor Ramji and his managing director JP Rangaswami, backed by a huge (and often offshore) army of help.

As well as the mammoth ongoing project that is the 21CN network refresh, ventures into terra incognita have included the purchase of Ribbit, a digital communications company that lets programmable tools be built into websites.

BT is also stepping up its efforts in the broadband stakes with plans for connection speeds of up to 24Mbps by spring 2011.
After reviving through an overhaul to its ICT services business, 2009 saw BT suffer a dip when in March it took a £336m write-down on services contracts and then take a £1.6bn charge and lay off 15,000 staff . It also received some flack surrounding losses relating to IT projects at the Royal Free Hospital in London and most famously of all perhaps, for the £1.6m pay-off given to departing head of BT Global Services Francois Barrault.

BT has high hopes of cashing in on the trend toward cloud computing, including a partnership with Microsoft. It also announced new disaster-recovery care for datacentres in September.

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