1. Department for Work & Pensions

Department for Work & Pensions
  • Quarter: Q4 2009
  • Screens: 140,000
  • Employees: 101,000
  • Head of IT: Joe Harley, IT director general and CIO
  • Industry: Public sector
  • Website: www.dwp.gov.uk

There was a bad start to 2009 for the Department of Work and Pensions when problems caused by changing IT systems led to a spate of underpaid mortgage benefits.

Much of the groundwork for next-generation IT at the DWP was kick-started  in 2008 when the Department set out its stall by seeking suppliers for about £3bn worth of IT outsourcing deals. Appointing the right suppliers remains an ongoing task with tenders for the contract for application development and maintenance being issued in August 2009.

The moves should water down EDS's (now HP's) dominance at the DWP and continue the modernisation process that has seen the DWP refresh CRM, telephony, networks and other infrastructure as well as updates to core applications in the last few years.

Elsewhere, like all government agencies, the DWP is pushing the envelope on shared services and singing the praises of re-use and value.

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