7. Her Majesty’s Revenue & Customs
- Quarter: Q4 2009
- Screens: 100,000
- Employees: 100,000
- Head of IT: Phil Pavitt
- Industry: Public sector
- Website: www.hmrc.gov.uk
Her Majesty's Revenue and Customs describes its purpose as "to make sure that the money is available to fund the UK's public services" and "to ensure that the correct tax is paid at the right time".
Best known for the collection of direct and indirect taxes, HMRC also is responsible for recovering student loans, collecting environmental taxes and protecting borders but is also responsible for paying out child benefits, child trust funds and tax credits and enforcing the minimum wage laws.
Formed in 2005 through the combination of the Inland Revenue and HM Customs and Excise departments, the HMRC says that "work is still continuing on our office restructuring programme".
Criticised in the past for lost data, errors and for having unwieldy, expensive IT and backlogs, HMRC in June 2009 announced the appointment of Phil Pavitt as CIO.
Pavitt previously was CIO of Transport for London where he made customer focus a mantra. At HMRC, Pavitt is called on to deliver an IT transformation programme with reduced operating costs from his team of 1400 and £1bn budget. He will not lack for intense scrutiny into how he deploys those resources.
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