TOP TEN CONCERNS > Managing Customers > FEATURES
22/04/2008
Former ICI IT boss Richard Sykes sees cloud computing creating a ‘Services 2.0’ culture
After having helped bring business discipline to IT and outsourcing at ICI, Richard Sykes sees cloud computing creating a ‘Services 2.0’ culture
27/03/2008
Corporate IT Forum chairman Ian Campbell plots a new course
The Corporate IT Forum is independent, practical and influential. Much like it’s chairman, Ian Campbell, who tells Sarah Aryanpur how he is plotting its course
25/03/2008
New laws mean CIOs need to consider disabled workers needs, but is open access easy?
Disabled people have so far lost out on many of the benefits that technology has brought. But changes are on the way
28/01/2008
Offshoring impact analysed
Five years after the potentially huge effects of IT offshoring surfaced, Diaz Research founder Iain Smith investigates the actual impact and what CIOs need to watch out for in 2008
28/01/2008
Whitbread CIO Ben Wishart reveals his tactics
Reorganising the IS function of one of the UK’s biggest hospitality groups, while streamlining IT strategy, is not a task for the faint hearted. But CIO Ben Wishart has proved he has the key to change
16/11/2007
How to create a successful business widget
As businesses with eyes on Facebook, MySpace and the like look to take advantage of the social networking economy, they should be sure to heed the advice of widget makers who have already succeeded.
02/11/2007
How to become a market-savvy CIO
The CIO of Quest Diagnostics studies technology trends, customer needs and market drivers to develop IT-enabled products and services that create competitive advantage.
02/11/2007
Why you should create a vendor management office
Combining information technology savvy with legal and procurement expertise in a vendor management office can yield both better deals from vendors and strong relationships with them.
31/10/2007
Eight steps to becoming an Independent Consultant
The career transition from corporate job to independent IT consultant isn't always smooth. One IT executive-turned-consultant shares lessons she learned during her move so IT professionals interested in becoming consultants don't flub their first engagements.
10/09/2007
Taking on the board
Gordon Lovell-Read has been gun slinging at Siemens for six years. Ambrose McNevin finds he is still shooting from the hip.
13/08/2007
Taunting the CIO
The Wall Street Journal ran a special section on Monday with the headline "Ten Things Your IT Department Won't Tell You".
17/07/2007
Why partners are sunny over Microsoft’s SaaS evolution
When Microsoft CEO Steve Ballmer warned last week that the “fundamental transformation to Software and Service... is upon us, and it will affect us all”, he probably had Microsoft loyalists such as John Joseph squarely in mind.
06/07/2007
Granger: The final word
“Stuff goes wrong all the time. You know, computers do fail. But what we’re seeing is a sort of hysterical coverage. What I should be judged on is whether we’re fixing it quickly and ensuring it’s as good as anything else anywhere on the planet. Measure me on those things and I know we will not be found lacking.”
05/07/2007
Making Headlines
Accidental CIO, Ian Cohen, wanted to be a musician and only began his career in IT by chance, while trying to fund his passion for music. “I got into IT by mistake,” he says. “I left university to focus on my music.”
29/06/2007
Giving good Council
In an age of increased globalisation and competition, English is becoming even more established as the lingua franca for business and cultural exchange. Teaching the Queen’s English effectively to foreign students would seem a sound proposition, lest our American cousins get all the glory. At the same time, anything that helps establish and support the UK ‘brand’ on the international scene, especially in the rapidly growing economies of Asia Pacific, has to be a good idea.
25/06/2007
Boost your company’s creativity
You have heard the mandate: ‘we need to step up our innovation if we’re going to remain competitive.’ Though developing new products and services is obviously important, it will not take you far if you do not also boost your organisational creativity. And the concepts of innovation and creativity are completely different, maintains Luc de Brabandere, a partner in the Boston Consulting Group. Innovation is your capacity to change reality – to redesign processes, develop new products and devise fresh business models. By contrast, creativity is your ability to change your perceptions of reality – your assumptions about the marketplace, the ways in which your company might respond to changes in the marketplace and what may be possible. In order to innovate, you must first be creative.
20/06/2007
SaaS: up and running
ITN Source is one of the most recent manifestations of one of the most recognisable brands in the UK. ITN has been providing news bulletins for the ITV network and Channel 4 for decades.
13/05/2007
Don’t be frightened of your shadow
Last month we examined the rise of the shadow IT department, users in your company who have embraced consumer technology and are using applications and devices not provided, or necessarily approved of, by the CIO to do their work. The natural reaction of the IT department may be to clamp down and try to destroy it but the likelihood is this will prove futile and may even be counterproductive.
11/05/2007
Seal of approval
“Our experience is there’s a definite ripple effect throughout the business from the process of entering and winning awards,” says David McElhinney, CEO of Liverpool Direct. “They do add value. I am convinced winning them can help in getting new business for the organisation as a whole.”
09/04/2007

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