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Derek Gannon stepped from IT to COO of newspaper company Guardian News & Media and now moves the company into new horizons. Kevin O'Brien, head of IS at Comet sees networking as the key to the future of the electronics retail giant.
TOP TEN CONCERNS > Managing Customers > NEWS
03/07/2008
Government launches public data mashup competition
The government’s Power of Information taskforce has launched a £20,000 competition for innovative ways to mash up public information.
10/06/2008
Cultural Revolution underway, warns British Airways CIO
How customers use the web to interact with businesses is underrated
BA CIO Coby apologises for T5 in Keynote speech
Frank and honest British Airways CIO refuses to hide from mistakes the airline made in T5 move
Amazon suffers prolonged outages in UK and US
Amazon websites in the UK and the US have been hit by outages over the past few days, with some reports claiming that at certain points, less than a third of visitors have been able to access to site.
06/06/2008
Halfords completes five year IT overhaul
Halfords has completed a five-year IT overhaul of in-store, back office and financial systems.
03/06/2008
Investment pays and continues at United Utilities
Customer service and remote access for workforce receive investment cash flow
29/05/2008
BA and BAA now plan phased T5 move
October completion for move into new terminal building after baggage system woes
13/05/2008
British Gas sues Accenture for £182m over billing system
British Gas has served a writ on Accenture for £182 million, over a billing system which it said had “fundamental errors”.
12/05/2008
Inadequate software testing behind T5 problems, BA says
BAA and BA regret not delaying launch
08/05/2008
BMA calls for halt to care records rollout
The British Medical Association has urged the NHS to stop immediately the rollout of Summary Care Records beyond initial pilot sites, until it has made the changes advised in a key report released yesterday.
01/05/2008
Government says NHS Choose and Book 'within budget' at £100m
The National Health Service Choose and Book system is on budget, the government has said, as it announced that expenditure on the programme had nearly hit £100 million and additional service costs had overtaken core expenditure.
28/04/2008
Socitm scheme to help councils improve customer service
CAIS uses three key measurements
22/04/2008
Corporate world considers Web 2.0 customer interaction
Development to switch to customer facing services and away from employee interaction
16/04/2008
Tesco online profits rocket 49%
Tesco online sales have rocketed 49 per cent higher in the last financial year, following extensive IT investment by the UK’s largest supermarket.
01/04/2008
Terminal 5 fiasco - it's pass the buck time
British Airways, the British Airports Authority and their IT suppliers have continued to pass the buck over the Terminal 5 baggage fiasco.
30/03/2008
Staff log on problems behind baggage disaster at Terminal 5
IT 'glitches' continue to cause flight cancellations
25/03/2008
IT faces business intelligence marginalisation
Corporate IT departments’ will become increasingly marginalised in the delivery of business intelligence as search and collaboration tools allow individuals and business units to build their own analytic applications, according to Gartner.
11/03/2008
Capgemini CIO survey identifies threats
Innovation threatens CIOs according to latest global survey
06/03/2008
BA saves millions with pricing software
British Airways expects to save more than £4.5m in the first year by replacing legacy systems with an airfare analysis tool from aviation technology company Sita.
03/03/2008
