EXPERT ADVICE

02/07/2008

Forrester’s Roadmap to BT Maturity

IT is no longer information technology, but business technology, and the primary mission is about business enablement

27/06/2008

Sustainability is not an add-on or a departmental issue

Like security and compliance, sustainability is pervasive, creeping into every corner of the organisation, the CIO, will be right at the heart of its planning and implementation.

23/06/2008

Microsoft Silverlight shines through

Google’s App Engine, a new version of Microsoft Silverlight and the 3G iPhone catch Mike Altendorf’s attention – but one really made an impression

29/05/2008

Richard Sykes: outsourcing and offshoring are loaded terms

A business meeting reminds Richard Sykes that outsourcing and offshoring are loaded terms and must be employed with care

15/05/2008

Greener IT means benchmarking

Trying to determine how environmentally friendly your IT practices are requires benchmarking. Robert Saxby explains why

14/05/2008

CIOs must learn to think like a customer in order to shape value proposition

Robert Willett, CIO of electronics retailer Best Buy and CEO of Best Buy International on joined up thinking

When negotiating a software deal, information is key

With knowledge of how the business works, you can save millions.

06/05/2008

Eleven cloud computing vendors to watch

A Forrester report reveals the benefits of cloud computing and the eleven vendors topping the competitive cloud landscape, says Laurianne McLaughlin

27/03/2008

Will traditional IT organisations cease to exist by 2012?

Will traditional IT organisations cease to exist by 2012? John Mahoney, Gartner vice president, makes his predictions for the future

26/03/2008

Is outsourcing really outsourcing or distress sourcing?

UK companies are using the emergence of mixed economic news to press their outsourced service providers for lower prices - and are mortgaging their future.

25/03/2008

The first 100 days in a new CIO position are crucial for success

First impressions count. Lewis Cardin explains how to make an impact in the initial few weeks

20/03/2008

Beware outsourcing operations it’s no one-way ticket to financial paradise

Outsourcing operations to far-off lands may seem like a one-way ticket to financial paradise. But, as Geraldine Fox explains, taking shortcuts could lead to a hellish situation

11/03/2008

How CIOs can deal with projects that have no planned budget or staff resources

Consultant N. Dean Meyer reveals how CIOs can deal with projects that have no planned budget or staff resources

02/01/2008

IT leaders share green-tech predictions for 2008

Some abridged predictions from IT experts who were involved with sustainable IT technology in 2007 and have an interest in what's coming

10/09/2007

Influentially speaking

Purdue University’s CIO Gerry McCartney’s approach to executive collaboration and influence is to get to the people behind the decision makers.

13/07/2007

We will exterminate!

If we spend it, they will use it is the mantra of many a company when it comes to IT investment. But it’s just not true. According to a study by Accenture, 75 per cent of vendors say they believe automated systems are providing, ‘above average’ service to their customers. Some 74 per cent say CRM technology has directly led to higher customer satisfaction, while 77 per cent reckon self-service CRM systems have a positive impact on their business.

05/07/2007

Being part of the club

The Ministry of Sound is a leading nightclub, record label and youth culture brand. James Bacchus, head of operations, talks about IT's impact and role in the company

Full steam ahead

P&o – recently acquired by Dubai Ports World – has roots stretching back to 1837 when it went under the suitably imperial name of The Peninsular Steam & Oriental Navigation Company. P&O Ferrymasters is a subsidiary of the P&O Ferries part of the organisation as opposed to the P&O Ports stream.

29/06/2007

Using your intelligence

Absa is South Africa’s largest retail bank and also the republic’s biggest online banker. Barclays acquired 54 per cent of the organisation in 2005 in a £2.6 billion swoop. The company, which has 53,000 staff and 7.5 million customers, has been investing heavily in a business intelligence (BI) approach, says Cornie Victor, general manager, information management.

Building profit

If we tell you a company has just seen profits up by a quarter year-on-year and turnover climbed 12 per cent, you might be forgiven for thinking said organisation operates in the booming oil sector or life peerage consulting services – areas where stellar growth is not unusual. If we reveal that the company in question works in construction, a sector in the UK economy that has not always enjoyed anything like double-digit growth, surprise may be in order.

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