EXPERT ADVICE

06/05/2008

Eleven cloud computing vendors to watch

A Forrester report reveals the benefits of cloud computing and the eleven vendors topping the competitive cloud landscape, says Laurianne McLaughlin

27/03/2008

Will traditional IT organisations cease to exist by 2012?

Will traditional IT organisations cease to exist by 2012? John Mahoney, Gartner vice president, makes his predictions for the future

26/03/2008

Is outsourcing really outsourcing or distress sourcing?

UK companies are using the emergence of mixed economic news to press their outsourced service providers for lower prices - and are mortgaging their future.

25/03/2008

The first 100 days in a new CIO position are crucial for success

First impressions count. Lewis Cardin explains how to make an impact in the initial few weeks

20/03/2008

Beware outsourcing operations it’s no one-way ticket to financial paradise

Outsourcing operations to far-off lands may seem like a one-way ticket to financial paradise. But, as Geraldine Fox explains, taking shortcuts could lead to a hellish situation

11/03/2008

How CIOs can deal with projects that have no planned budget or staff resources

Consultant N. Dean Meyer reveals how CIOs can deal with projects that have no planned budget or staff resources

02/01/2008

IT leaders share green-tech predictions for 2008

Some abridged predictions from IT experts who were involved with sustainable IT technology in 2007 and have an interest in what's coming

10/09/2007

Influentially speaking

Purdue University’s CIO Gerry McCartney’s approach to executive collaboration and influence is to get to the people behind the decision makers.

13/07/2007

We will exterminate!

If we spend it, they will use it is the mantra of many a company when it comes to IT investment. But it’s just not true. According to a study by Accenture, 75 per cent of vendors say they believe automated systems are providing, ‘above average’ service to their customers. Some 74 per cent say CRM technology has directly led to higher customer satisfaction, while 77 per cent reckon self-service CRM systems have a positive impact on their business.

05/07/2007

Being part of the club

The Ministry of Sound is a leading nightclub, record label and youth culture brand. James Bacchus, head of operations, talks about IT's impact and role in the company

Full steam ahead

P&o – recently acquired by Dubai Ports World – has roots stretching back to 1837 when it went under the suitably imperial name of The Peninsular Steam & Oriental Navigation Company. P&O Ferrymasters is a subsidiary of the P&O Ferries part of the organisation as opposed to the P&O Ports stream.

29/06/2007

Using your intelligence

Absa is South Africa’s largest retail bank and also the republic’s biggest online banker. Barclays acquired 54 per cent of the organisation in 2005 in a £2.6 billion swoop. The company, which has 53,000 staff and 7.5 million customers, has been investing heavily in a business intelligence (BI) approach, says Cornie Victor, general manager, information management.

Building profit

If we tell you a company has just seen profits up by a quarter year-on-year and turnover climbed 12 per cent, you might be forgiven for thinking said organisation operates in the booming oil sector or life peerage consulting services – areas where stellar growth is not unusual. If we reveal that the company in question works in construction, a sector in the UK economy that has not always enjoyed anything like double-digit growth, surprise may be in order.

25/06/2007

More bang for the bucks

Few UK organisations get as much public attention – or stick – as Royal Mail. The world’s first national postal service, with 350 years of operations behind it, has been dogged by accusations of poor service, lost mail, wildcat strikes and inefficiency. It also faces more long-term problems, including an estimated £4 billion pension deficit and the fact that the organisation has lost its monopoly with the UK postal market and is now open to competition.

16/05/2007

Right side of the law

Ingersoll Rand is a Multi-Billion dollar, US-based industrial manufacturer that has traded for 135 years, operating brands including Bobcat industrial vehicles, Schlage locks and Thermo King transport temperature control equipment. Its globally diversified business has followed the economic trend of international sourcing and manufacture, as well as for production and delivery. This has led it to trade across a complex set of international borders, time zones and local import/export regulations.

13/05/2007

Dealing with legal technicalities

A Q&A with Ian Lauwerys, IT director of law firm, Kennedys

31/01/2007

50 things I wish I’d known…

...before becoming a CIO

15/01/2007

Retail veteran

Jon Higgins, CTO at Tesco.com, has driven the company’s dominance of the online grocery shopping sector

14/01/2007

Gunning for success

Paul Farmer, head of IT at Arsenal Football Club, explains the challenges involved in moving to the new Emirates stadium

11/01/2007

A complex operation

Scotland is embarking on its own Delivering for Health strategy but aiming not to repeat the mistakes of the English

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