Featured white papers
Business strategy
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The convergence of IT operations management
Do you have a solid strategy to address mobile devices as endpoints?
For IT organisations large and small, meeting the needs of the business today is only part of the story. Increasingly, IT is being tasked to prepare for the profound challenges the business will face tomorrow.
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The CIO IT imperative
Strengthening your competitive position
UK organisations are racing to provide their customers with a better experience through an increasingly diverse range of communication channels. Even if they are fairly confident in their ability to deliver baseline customer satisfaction, companies are continuing to invest in new IT functionality to enhance personalised experiences, quality of information provided, and data collected.
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Automation drives a superior customer experience
Challenges in automating customer-facing business processes
UK CIOs are sold on the premise of automating business processes to enhance customer experiences. Automation and increased customer self-service are seen as vital IT tools in achieving competitive advantage, growth and improved customer engagement by helping IT meet the expectations of executive management and business users.
Regulatory compliance
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Maintaining continuous compliance - a new best practice approach
IBM provides endpoint audit and management for distributed environments
Organisations of all sizes and types put policies, processes and procedures in place to try to meet the endpoint compliance requirements of internal operations, industry bodies and government regulations. But does a traditional endpoint management approach get them to the level of compliance they need? More importanly, does it keep them there? Download this new white paper from IBM and learn a best practice approach that will enable you and your organisation to continuously demonstrate compliance while enhancing security.
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PCI Compliance: Are UK businesses ready?
Is your business PCI compliant?
Exploring the results of a recent survey, including: • Levels of understanding of the standard • Current perceptions of actual compliance status • Attitudes toward addressing compliance
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Where compliance and data protection overlap
Helping manage threats proactively and intelligently, mitigate risk, prove compliance and prevent security breaches
In this white paper, we first explore the landscape in which CISOs now work—the new standards and regulations they face, increased attacks from hackers, and a more complex IT environment that includes virtualised infrastructure and outsourcing.
Technology
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The Information Technology Modernisation Challenge
Maintain or Innovate
Modernizing an IT infrastructure offers increased productivity, lower costs, and higher reliability and security. However, there is more to it than upgrading an application stack or consolidating datacenters—IT modernization requires a holistic approach. Oracle offers a comprehensive methodology to IT modernization, with wide-ranging services that include proven, integrated capabilities in modernizing virtually every aspect of your IT solution infrastructure, along with the associated people and processes.
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The use of telepresence in your organisation
Telepresence re-establishes human connection
Access to telepresence technology, and the personal connection it brings, improves the workplace in ways that raise worker satisfaction, increase business continuity, streamline work production, and help organisations go green.
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Managing in the financial services and insurance industries
Five key requirements for CFO's - the key to success
In recent years, the financial services and insurance industries have been continually changing within the global economy, regulations and compliance. As a result of this, traditional ERP systems are no longer seen as flexible and more as time consuming and costly to change.
Communications/ networking
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The smart working handbook
How to reduce costs and improve business performance through new ways of working
The purpose of this guide is to promote an integrated, interdisciplinary, comprehensive, and strategic approach to Smart Working. Flexible working is linked in to changes in working environments, working culture, technologies and management techniques.
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5 steps to success: video conferencing
Visual communications white paper
Telepresence and video conferencing are no longer the costly and all too frequently disappointing sideshows of a few years ago.
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Build A Team Culture Among Your Employees
Learn how to establish an environment that promotes idea sharing and mutual respect
Orchestrating a powerful shift in the energy and focus of your team can transform your company potential, the meaningfulness of your work and the quality of the client experience. This guide will outline the specific actions to take if your desire for change is great enough.
Internet/ e-commerce
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Increase your e-commerce revenue with continuous application performance management
Attract and retain your customers
It takes only a few seconds for an unsatisfied e-commerce customer to switch to a competitor’s website which impacts both loyalty and revenue. To attract and retain customers, e-commerce businesses need to create a world-class online experience. Customers expect fast, highly interactive, cutting-edge and visually appealing e-commerce applications.
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The future's upstream
How your business can stay competitive as new technology demands more from upload speed
This whitepaper explains the range of connectivity solutions available that make higher upload speeds affordable and accessible to everyone.
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Security and Trust: The backbone of doing business over the internet
Gaining the trust of online customers
When shopping online, consumers are concerned about identity theft and are therefore wary of providing untrusted sources with their personal information, especially their credit card details. Other types of online businesses require different but equally sensitive information. People are reluctant to provide their national insurance numbers, passwords, or other confidential personal information, or sometimes even just name, address, and phone number.
CRM
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Why deliver extraordinary customer service?
Because it's a 'must' in today's competitive environment
This paper looks at how you can realise the benefits of ensuring great service for your customers.
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4 steps to building loyal and high-value customers
The customer loyalty playbook
How do you identify potential high-value customers and cultivate them to become loyal customers? Here are four steps to help guide your customer loyalty strategy.
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Choosing the best CRM for your organization
Pick the best option for your business needs
As CRM has expanded to encompass elements of collaboration and Web 2.0-style engagement, the software tools to support it have grown and become more diverse as well. Today, buyers have the luxury of choosing from a vast selection of products to help develop and nurture customer relationships. Choice has presented new challenges, however: IT and business professionals must evaluate their options wisely in order to ensure their CRM investments meet their company’s specific requirements.
Mobile & wireless
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Mobile application performance engineering
A lifecycle approach to achieving confidence in application performance
Around the world, organisations are joining the mobile revolution and preparing their business for a new paradigm that changes the ways in which they communicate and the manner in which they conduct business. Significant investments are being made as these companies recognise the changing landscape and the opportunity mobility presents.
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What you need to know about the costs of mobility
Changing the economics of mobile connectivity
Corporate spending on enterprise mobility is growing exceptionally. In our recent survey of enterprises 42 percent believed mobile connectivity costs would likely outpace inflation with an increase of at least five percent over the coming year – 30 percent believed costs would increase by more than 10 percent.
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Secure business intelligence on Apple mobile devices
MicroStrategy Mobile for iPhone and iPad
This paper will discuss the security capabilities of MicroStrategy Mobile on Apple's mobile devices. The combination of these two security feature sets provides enterprises with a flexible security architecture strong enough to protect your corporate information.
Storage
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Drowning in data?
How to manage your growing data mountain
Data is good. But sometimes that's hard to remember, given the deluge of electronic information threatening to engulf businesses. Yet, if managed effectively, the data your organisation generates can represent a vital resource that adds real value to your business and underpins your drive for profit.
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When good backups go bad
Data recovery failures and what to do about them
As data growth continues to accelerate each year, so does the need for reliable and effective backup; the onsequences of data loss today can be devastating for companies of all sizes. Without knowing how to understand your specific backup and data protection needs, the decision on how to back up can be a challenging one.
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Protecting corporate and personal data
The cost you can't ignore
In recent times the quantity of electronic data that organisations have to process and store has increased beyond all recognition. As electronic media including email communication become an ever more critical element of effective business practice, organisations must manage the risks and requirements of efficient data storage while balancing the associated costs.
Budgets
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The ROI and TCO benefits of data deduplication for data protection in the enterprise
Enjoy more reliable backups, more productive IT staff, and reduced costs
For regulatory and business continuity reasons, efficient, reliable data protection is an imperative for every data centre.
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Guide to cost optimisation: Four ways to gain operational advantage
Drive operational advantage through targeted cost optimisation projects
This paper is designed to help directors and managers of IT operations teams understand how the right systems management tools and techniques can help drive operational advantage through targeted cost optimisation projects.
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Investment governance
The key to proving and improving the value of IT to the company
Download this whitepaper to learn more about how you can optimise your IT spending.
Soft skills
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How Flexible Are You On Flexible Working?
Realise the benefits
IDC’s latest executive brief examines how organisations should be leveraging ICT more effectively to increase the utilisation and output from their workforce. It explores how organisations are applying flexible working practices, the process they are following, and how they have overcome the challenges they have faced.
Board politics
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Improving and communicating the business value of IT
Return on IT - Selecting critical metrics for business and IT performance
An ROIT roadmap for selecting projects to reduce cost and increase effectiveness.
Enterprise software
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Deploying your applications in the cloud
Strategies to proactively mitigate performance risk
Corporations worldwide are shifting technology resources and infrastructure to the cloud. These businesses expect to realise gains in operational efficiency and scalability as a result of the cloud's elasticity, and they expect to reduce capital expenditures on IT infrastructure.
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Consideration for the cloud
The process every enterprise should think through
Cloud computing is one of the hottest topics in enterprise IT today. However, amidst all the hype and misinformation, it is critical that enterprise decision makers consider the cloud as a viable strategic resource for their IT environment.
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A decision makers guide to hybrid and cloud computing
The process every enterprise should think throgh
In recent years cloud computing has made the difficult transition from marketing buzzword to credible technology. More and more IT organisations are achieving real cost efficiencies from cloud and hybrid solutions while improving their business agility.
Outsourcing
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BPM everywhere
How to make a BPMS more accessible for everyone while gaining impressive results
Learn more about the advantages of BPM and how it can benefit your organisation.
Security
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10 things you have to do today to protect your business in 2012
Make security a priority
The next twelve months will be like a fair ground ride: rotation, uncertainty and mild discomfort. The world of IT is spinning fast: cloud computing, data explosion,consumerisation, tablet computers, social media, mobile and flexible working. These changes challenge traditional views of IT.
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Beyond Dropbox: Requirements for Enterprise Secure File Sharing
Consumer services put enterprises at risk for data leaks, security attacks, and regulatory compliance violations
This whitepaper explores the danger “Dropbox” type services pose for enterprises, and the security and compliance requirements for deploying enterprise-wide file sharing solutions.
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How to protect your business from the coming Malware storm
Implications for small and midsize businesses
This paper describes the evolution and future of the online threat environment, and outlines the security, economy, performance, and control available to smaller businesses who act now to adopt Security as a Service.
Desktop & client
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Electricity efficiency measurement for datacentres
Measure, evaluate, model and save
Datacentre electrical efficiency is rarely planned or managed - yet it is both possible and desirable to do both. This white paper explains how to do it.
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IDC Report: x86 Processors in the Virtualized, Energy-Constrained Datacentre
Realise the benefits
This IDC White Paper analyzes the latest technology and market developments in the x86 server space, which has been significantly impacted by the spread of virtualization solutions and the rise of energy issues.
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HP Insight Dynamics – VSE software
Continuously analyze and optimize your Adaptive Infrastructure.
Continuously analyze and optimize your Adaptive Infrastructure.
Enterprise search
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Using predictive analytics to enhance your profitability, decision-making and cost efficiency
Integrating predictive modeling into BI environments
Download this whitepaper to find out how predictive analytics can improve decision making in the enterprise.
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Cloud ready business intelligence with Oracle Business Intelligence 11g
An Oracle White Paper
This whitepaper provides an overview of cloud computing along with Oracle’s cloud computing strategy and significant features of Oracle BI 11g that make it well suited for cloud deployments. The whitepaper also presents examples of customers who have deployed Oracle BI on the cloud.
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E-mail: The most risky litigation archive
Efficient and cost-effective email management
In this whitepaper we discuss best practices like a checklist for the types of performance capabilities that must be available with any compliance liability-avoidance solution you integrate to manage email.
Change management
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Disaster recovery survey report
Symantec EMEA enterprise survey
Doing more with less has been the recent mantra for IT professionals due to flat budgets. Add to that the increased pressures caused by high downtime costs, stringent service level agreements, and the potential for system outages to test disaster recovery plans, and you may think you have a recipe for disaster.
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How to improve disaster recovery for the enterprise
Advanced replication powered by WAN optimisation
Examining the business and technology trends that complicate and increase the cost of enterprise-wide DR planning and the proven benefits of disk-to-disk backup and replication technologies.
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Ride the express lane in the journey to speed ITIL adoption
How to speed up the adoption of ITIL in your organisation
This paper discusses the challenges in making the journey to ITIL and reviews an incremental approach and examines the criteria for selecting consulting services.
The CIO career
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The Essential CIO
Insights from the Global CIO Study 2011
How are technology leaders helping their organisations adapt to the accelerating change and complexity that mark today’s competitive and economic landscape? To find out, we spoke in person with 3,018 CIOs, spanning 71 countries and 18 industries.
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CIO Challenges
The Best Defence is a good offence
CIOs have never been as business-focused as they are today, often ranking IT investments that contribute to the top-line above other investments. However, despite tightening budgets, CIOs are also investing in future performance.
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Leadership, capability and culture
The CIO's silent revolution
For Chief Information Officers (CIOs) wanting to move beyond the confines of a traditional Information Technology (IT) based role, the demands are significant. As they make the transition to a broader range of responsibilities CIOs shape their own future, the future of their IT organisations and indeed, the future of their parent enterprises.
Supplier management
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Data Centre
London 2, England
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