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Business strategy

  • Understanding ITIL service portfolio management

    An approach for implementing effective service lifecycle management

    Examining the various components of the service portfolio, and exploring technologies available to develop and manage the service portfolio and to leverage the information contained in the catalogue.
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  • Application modernisation and migration trends in 2009/2010

    Are you leveraging or missing an opportunity?

    Find out more about the latest application modernisation trends with this whitepaper from Forrester.
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  • Unlock the hidden IT opportunities in troubled economic times

    How to take advantage of the growth potential that will occur when the economy rebounds

    Learn how with the right approach, processes, and technology, you can provide higher-quality services for a lower cost, whilst also helping your business to position itself for growth when the economy rebounds.
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Regulatory compliance

Technology

  • Five steps to successful data centre consolidation

    Learn how BMC saved $10 million in data centre costs

    Using the five step process outlined in this white paper, we were able to eliminate more than 2,000 servers from our own IT infrastructure, saving an estimated $10 million dollars in data centre costs.
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  • IDC White Paper: Quantifying the business value of VMware View

    A platform for the targeted deployment of a CVD computing architecture

    Download this whitepaper to learn more.
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  • Data centre workhorses

    Rack and blade servers

    New 11th-generation Dell PowerEdge rack and blade servers are designed from the ground up for high performance, energy efficiency, and simplified management—offering a host of advantages in enterprise IT environments to help optimise resources and reduce total cost of ownership.
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Soft skills

  • How Flexible Are You On Flexible Working?

    Realise the benefits

    IDC’s latest executive brief examines how organisations should be leveraging ICT more effectively to increase the utilisation and output from their workforce. It explores how organisations are applying flexible working practices, the process they are following, and how they have overcome the challenges they have faced.
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Budgets

Security

  • Threat predictions, messaging security issues and trends for 2010

    Security trends to watch in 2010

    This whitepaper gives an overview of security trends to watch out for in 2010.
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  • Why IT security matters

    Your complete guide to keeping your business safe and secure

    Most small business owners would agree that IT security is a subject they know has real business critical importance, but is also one that they struggle with when it comes to implementation.
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  • Security inside out

    Ensuring cost effective security and compliance

    This paper argues that managing security risks in today’s environment requires an enterprise security framework, one that extends beyond traditional network perimeter measures to protect applications, middleware, and data infrastructures.
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Change management

  • Seven ways ITIL can help you in an economic downturn

    Be both more competitive today and poised for growth when the economy rebounds

    Learn more about how ITIL can help your business weather the economic storm, and how it can leave you better positioned for growth when the economy begins to rebound.
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  • Why you should take an holistic approach to ITIL

    Achieve closer business alignment; improve service support and increase business transparency and visibility

    Realise the importance of taking a unified approach to service support management. Explore how a holistic methodology can help service support organisations drive down costs, increase and improve service delivery, and communicate business value.
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  • 3 best practices for integrating change and compliance in the data centre

    Reduce labour costs, improve time-to-market, increase staff productivity, and lower cost of compliance

    This paper focuses on automating change management to ensure agility while effectively controlling change to maintain compliance.
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Desktop & client

Internet/ e-commerce

  • Security and Trust: The backbone of doing business over the internet

    Gaining the trust of online customers

    When shopping online, consumers are concerned about identity theft and are therefore wary of providing untrusted sources with their personal information, especially their credit card details. Other types of online businesses require different but equally sensitive information. People are reluctant to provide their national insurance numbers, passwords, or other confidential personal information, or sometimes even just name, address, and phone number.
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  • Maximising consumer trust in site security using extended validation SSL

    Simple steps to increase site visitor trust

    Web business face a crisis in confidence. Trust in site security is declining, and in increasing numbers consumers are scaling back their online transactions — or opting out entirely. Find out how your site can establish trust with online consumers.
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  • Cloud Computing: The next big thing or another fad?

    Considerations for evaluating cloud applications

    Download this white paper to learn more about how cloud computing can benefit your organisation and issues you need to consider when evaluating cloud applications.
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Database management

  • Intelligent Data Management

    Drive competitive advantage through data management

    Download this white paper to find out how you can leverage the benefits of effective data management.
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  • Database security: Preventing enterprise data leaks at the source

    IDC presents a preemptive approach to information protection and control

    IDC discusses the growing internal threats to business information, the impact of government regulations on the protection of data, and how enterprises must adopt database security best practices...
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  • Enabling the Virtual Data Centre

    Simple, Affordable Virtualised Storage For Microsoft Windows Server 2008 Hyper-V Environments

    This white paper describes a virtualised infrastructure that applies storage and server virtualisation technologies to cost-effectively achieve a flexible, high-performance, dynamic IT infrastructure that is simple to deploy, manage and scale.
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Supplier management

Grid computing

  • Accelerating Virtualised Environments

    Learn how wide-area data services deliver significant benefits

    Discover how wide-area data services help deliver the benefits of virtualisation and IT consolidation while addressing the challenges of performance and availability.
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  • Implementing Energy Efficient Data Centers

    Make sure you use the right metrics

    Electricity usage costs have become an increasing fraction of the total cost of ownership (TCO) for data centers. It is possible to dramatically reduce the electrical consumption of typical data centers through appropriate design of the network-critical physical infrastructure and through the design of the IT architecture. This paper explains how to quantify the electricity savings and provides examples of methods that can greatly reduce electrical power consumption.
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  • Saas counterprogramming

    Creative licensing strategies for traditional ISVs

    This paper includes a brief history of software licensing, an analysis of the driving forces behind the growth of SaaS, and a discussion with examples of how creative licensing can protect traditional ISV’s revenue without requiring the launch of their own SaaS platform.
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Communications/ networking

CRM

  • Social CRM comes of age

    The new breed of CRM: Are you ready?

    Who is this “social customer”? What strategies and tools does the new breed of CRM provide to do something about this?
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  • Connect and empower mobile salespeople

    How salespeople on the road can be more effective, better manage customer relationships, and close more deals

    As for mobile CRM, its promise is that it will finally address CRM’s technological limitations, limitations that have resulted in CRM applications being siloed and hard to use.
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  • Web 2.0 and sales process management

    How Web 2.0 systems and applications support management of sales processes

    Online survey results
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The CIO career

  • Leadership out of the downturn

    An IT executive perspective

    In this report, the second in our Harvey Nash / CIO UK CIO Briefing Notes series, we look in detail at how executives are managing and motivating their IT teams during difficult economic conditions.
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Enterprise software

Mobile & wireless

  • Choosing the right device for your mobile applications

    A guide for business

    The technology behind mobile systems has ‘come of age’: it is affordable, mainstream, reliable and scalable to run multiple applications. This whitepaper looks at how you can make sure you choose the right device for the job.
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  • Strategic mobile deployments

    Mobility platforms position your business for 2010 - and beyond

    Deploying mobile applications? Supporting multiple devices? See why mobile platforms should be part of your IT strategy.
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  • The future of enterprise mobility in Europe

    Highlighting visions and experiences with mobile business solutions

    This study investigates the market dynamics for mobile business solutions in Europe and highlights visions and expectations of, as well as experiences with, mobile business solutions.
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Security

  • Is social networking really bad for business?

    Uncovering the business issues associated with web (mis)use in the workplace

    This whitepaper looks at how employee web use can affect business, and what you can do about it.
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  • A buyer's guide to hosted security

    10 questions that every IT manager should ask

    This buyer’s guide is aimed at helping companies evaluate different vendors and services and to help them pick the right one for their needs.
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  • Phishing for victims: Truth, myth and cybercrime

    Protect your data and network from constantly evolving phishing attacks

    Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
    Download this white paper

Storage

  • Storage virtualisation explained

    Managing the storage explosion series

    Find out why storage virtualisation is here for the long haul, why all organisations should be planning for it, with internal storage virtualisation likely to be the better choice going forward.
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  • Email archiving: Top 10 myths and challenges

    Exploring the choice between an on-premises approach or an internet-hosted solution

    This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
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  • How to Protect Growing VMware Environments

    Keeping it Simple

    Put the power of simplicity to work on VMware backup and recovery.
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CIO White Papers

Creating an AUP: Common myths & mistakes

Avoid the common myths & mistakes when implementing your AUP

Unleashing the power of virtualisation 2010

Find out more about cloud computing in European enterprises.

Email archiving: Top 10 myths and challenges

This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.

Modernising IT: Strategies for improving service quality and reducing IT costs

No matter how many people you allocate, sinking more labour into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on.

CIO UK - Business - Technology - Leadership

Differentiate your company with complete CRM

Focused on productivity and empowerment and leveraging the natural rhythms people work
What defines Complete CRM? How businesses can better engage customers and users, manage customer transactions, and analyse results to adapt and take advantage of changing business and economic circumstances.

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Oracle White Paper

IT Misuse Survey

Complete this survey and you could win a Nexus One.

CIO are running a short survey to discover how UK businesses are managing internet and email misuse in the Enterprise.

COMPLETE SURVEY

Virtualisation 2.0
Driving to higher ground beyond the basics

Virtualisation can deliver unparalleled efficiency and cost reductions to your business, allowing direct access to servers and guaranteeing a dependable, rapid response in times of crisis. Read this e-book to learn more about consolidation, discover the latest technologies and find out how to reduce the TCO of virtualisation.

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