The technologies and solutions used in the IT infrastructure have changed dramatically over the years, and will continue to do so for the foreseeable future.

Equally, the requirements placed on the IT infrastructure are growing more onerous month by month, and the expectations of business users are continuing to rise.

Why is it then that in many organisations the way IT infrastructure is managed day-to-day often appears to be stuck in a time warp where little has altered over the years?

In the majority of organisations today, the delivery of IT services to users revolves around the central concept of monitoring the individual parts of the underlying IT Infrastructure and reacting to any problems that are identified.

Figure 1

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Core to this approach is the idea that the IT infrastructure itself, and the applications that run upon it, are relatively static, allowing them to be set up and changed only when circumstances alter or attention is required to address faults.

Unless practically unlimited skilled manpower is available, the reactive nature of this fragmented IT management approach places significant demands on the tools that are used to monitor the operational status of systems, and which permit remedial actions to be undertaken.

The dependence on management integration to perform daily operations is well represented in our research. Yet, many companies are dissatisfied with their tools, but don't invest in them.

As can be seen in Figure 1, IT departments continue to struggle with responding rapidly to business requests for service provisioning.

This is less acceptable in today's fast-moving business environment, which raises the question of whether the traditional IT Infrastructure management approach can carry on without alteration.