Betfair is using a new IT performance analytics system, which its CIO says will help the online gaming company and betting exchange cope with the busy World Cup period.

It is using the V5 modular platform from Nexthink to monitor the performance of its European technical estate during the World Cup. Nexthink V5 pro-actively monitors IT networks and reports on important end-user related events, such as changes in the IT infrastructure, application usage and bandwidth, error messages and crashes, as well as potential security risks.

The system ensures the performance of IT services is recorded and uniquely visualised from the perspective of the end-user. The Betfair Exchange is said to process more than seven million transactions a day, with 99.9% of these being completed in under a second, so end-user analytics will provide the visibility and intelligence crucial in ensuring that the company's IT infrastructure performs at maximum efficiency.

Michael Bischoff, CIO at Betfair, said: "It's important that we have insight into what's happening on our technical estate at any given time. Until now we've used a number of different tools for monitoring different aspects of this estate, such as desktops, security and admin rights.

"Nexthink enables us to consolidate all of these areas, providing us with full visibility of our infrastructure from one central location, and has already allowed us to identify and resolve performance issues."

He added: "We need to make sure that every element of our technical estate is match fit, and the end-user perspective that Nexthink offers of our entire IT infrastructure will help us achieve this goal."

Last year, Betfair said it had reduced its technology costs by cutting jobs and offshoring development work to Romania and Portugal. It also said it had cut its spend on internal development by 76% (£7.8 million) year-on-year.

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