The British Museum has signed a seven-year support deal with Pinacl Solutions as it upgrades its IT infrastructure.

Under the deal renewal, Pinacl will continue to provide a managed helpdesk service to support the museum’s voice and data networks. It is aimed at cutting maintenance and support costs, and freeing up resources to concentrate on IT upgrades.

The central London museum plans to upgrade its VoIP network, and is also modernising other IT systems used by visitors and staff.

Pinacl will work to consolidate the British Museum’s networks and services, as well as helping deploy CCTV, upgrading network management reporting tools, improving connectivity for point of sale systems, and integrating phone and data networks. It will act as a subcontractor to Computacenter, which is managing the overall IT upgrades.

Jason Greeves, information services manager at the British Museum, said the museum wanted to be able to rely on “a continuity of service” during upgrades.

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