British Waterways has deployed a new service management system.

The system is a core part of British Waterways' SCADA (supervisory control and data acquisition) project, which is aimed at enhancing the service management of engineers and subcontractors employed to maintain important equipment, such as valves and motors used in control rooms and lock gates across the canal network.

British Waterways is a public corporation is responsible for a network of 2,200 canals and rivers in England, Scotland and Wales. It brought in Hunter Systems to create the service management system, after it said it had seen it "used by other UK organisations".

The bespoke system is installed on laptops used by British Waterways staff and subcontractors during on-site maintenance and repair visits.  It records the time and duration of each visit as well as component pass or fail data gathered whilst completing standard testing routines.  

This information is then automatically loaded via a mobile broadband connection to a server located at British Waterways' offices at Hatton near Warwick, providing an instant view of all work completed. The system also allows custom reports and forms to be designed and put into operation.

Read the full CIO interview with British Waterways IT leader Richard Walsh

British Waterways added: "The new system will enable us to achieve significant time and cost savings by having access to up-to-date and accurate information. The software also has the flexibility to be used by other departments and will deliver further efficiency savings throughout the organisation."