Lloyds TSB is half way through implementing a change management tool from Ninth Wave, in a bid to assist project management and governance.

Over 1,500 users are connected to the system following a year of work, with the final target of 3,000 users being live next year.

The high street bank chose the system, called PAT, to help ensure its change management rules were enforced across a range of projects. Ninth Wave is also providing ongoing support to the software.

Derek Radcliffe, change management services director at the company, said: “Lloyds TSB has well-established change management processes and PAT provides a solution to enforce their use in a consistent, efficient and effective manner.”

The software was chosen for its scalability and flexibility, he said.

The system is also used by other banks including Citi, the Royal Bank of Scotland and Deutsche Bank, as well as broadcaster BBC Scotland car rental firm Avis.

Last year, Lloyds TSB announced plans to outsource 210 IT staff to India. A spokesperson told us at the time that the company had begun a review in May to assess how to "design the IT function to better serve the needs of the whole group," and that this was the result of the review.

The bank's key systems include an SAP procurement system, a Cisco converged network, and Pegasystems’ Smart Investigate for Payments business process management software.

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