1. Old problems, new solutions
“We have a deep deep relationship with the customer and in the 900 branches we have the managers and staff that know their customers very very well. Our culture is very different from pure retail.”
“We are the UK’s largest merchant and reseller of building materials. I have to make sure that all my businesses are not competing with each other,” he says.
“So the opportunity is huge too embrace multi-channel and to use that to improve our operational cost base. Our supply chain is already exceptional.