Ticketmaster, the ticketing platform used by the London 2012 Olympic Games, has awarded a contract to nlyte Software for data centre infrastructure management (DCIM) services.
The monitoring software is expected to enable the company to offer a more reliable service to customers, which has not been the case at several stages of the Olympic ticket sales.
Using nlyte’s DCIM software, Ticketmaster will be able to manage the power, space and cooling utilisation at its data centres in London and Amsterdam.
It will also be able to provide reports to clients, like the London 2012 Organising Committee (LOCOG), to show how much energy and data centre assets they are using, and charge clients for the exact amount of power they use across the data centre estate.
Ticketmaster estimated that the new data centre contract could help it save up to £500,000 by enabling it to audit its data centre assets according to how energy efficient they are, so that it can identify the most inefficient equipment and prioritise it for replacement.
Terry Arnold, European data centre manager at Ticketmaster, said: “The ease of use and simplicity of the nlyte DCIM suite means tracking the continually changing assets inside our data centres is no longer a headache, as the entire data centre infrastructure is now being mapped and managed using a single version of the truth.”
Although the latest round of Olympic tickets were released without technical problems, Ticketmaster was hit by a new ticketing issue this week.
According to the BBC, a “data processing error” has led to Ticketmaster wrongly emailing all the people who had entered a ballot for tickets to a London 2012 Olympic torch relay celebration concert in Birmingham and telling them that they had all won tickets.
A new ballot for the 20,000 free tickets will now be held for the event, which takes place on 30 June.
The ticket website for the Olympic Games, run by Ticketmaster, has frequently crashed under heavy demand each time a new batch of tickets was released.
For example, in January, the Ticketmaster website for the resale of unwanted Olympic tickets crashed on the day it was launched, and was down for 11 days.