1. CIO business transformation tips: Commit top management to engage the transformation on both the business and the IT side
"You have to share the vision between the business and IT," says Goncalves. "If you don't it will fail. Get strong sponsorship from top management and appropriation from end users."
Goncalves believes that the change would have progressed more smoothly if the fact that the transformation affected the entire business and not just technology had been communicated more clearly in the beginning.
"It took me almost a year to realise. I should have sat down with the business side earlier and if we had them on board from the start we would have moved a lot faster."