Compuware has today announced an acquisition to extend the alignment of its offerings with its customers’ business priorities.
The managed service IT provider has acquired privately held business service management company, Proxima Technology for approximately $31 million (£20.8m).
The company said the additional capabilities of Proxima’s Centauri product will enhance its ability to help IT organisations overcome one of its most prevalent challenges – the inability to offer a clear business view of service delivery. This dynamic limits the ability of IT leaders to communicate effectively with line-of-business customers and to prioritise service-delivery efforts.
Centauri addresses these challenges by providing a coherent business view of service delivery, and a customer-facing Service Level Management platform. The product also supplies the foundation for automated service-quality improvement based on information technology infrastructure library (ITIL) and Six Sigma IT management methodologies and best practices.
Headquartered in Denver, and with offices in Australia and the UK, Proxima has approximately 70 employees. Compuware said it will use the business service management capabilities of Centauri to build out its own existing Vantage and Changepoint products, which handle IT delivery and portfolio management to increase operational efficiency, improve collaboration with the business and enhance the alignment of IT resources.
Together, Compuware Vantage and Centauri will combine end-user experience measurement with application performance and service desk metrics, using tools from Compuware or other third parties, to provide an integrated perspective on business service. Centauri also supports the Compuware Changepoint IT Portfolio Management solution through real-time and historical service level compliance metrics.