Management by topic
Supplier management
Managing negotiations, contracts and relationships with outsourced service and technology providers is an essential part of the CIO's skill set. As organisations increasingly look to place the delivery and responsibility for services such as desktop support and application development with outsourced providers, drawing up effective contracts and negotiating terms and conditions is an essential part of the CIO role.
Latest Supplier management news
CIOs demand Usage-Based Pricing
Enterprise software vendors that don't change their licensing schemes risk losing customers to software-as-a-service alternatives, IDC says.
Symantec in court for Norton Antivirus auto-renewals
A New York man has sued security software maker Symantec for automatically renewing his subscription to Norton Antivirus, alleging that the company did not notify him before charging $76 to his credit card.
FirstGroup green light application development deal
FirstGroup, the transport operator, has signed an application development, installation and support contract with Atos Origin.
Home Office aims for £50m shared services savings
The Home Office has said it will cut between £40 million and £50 million from back office costs, after completing a shared services programme based on Oracle software.
HP-EDS ordered to pay BSkyB £200m interim payment
HP-EDS has been ordered to pay BSkyB £200 million in an interim payment following its legal battle with the broadcaster over a failed CRM implementation.
Nationwide puts savings into £8m virtualisation plan
Nationwide is working on a project to virtualise 500 servers in its datacentre, with the aim of cutting £8 million from operational and energy costs.
BSkyB agreements failed to protect EDS from its own salesman
Weak wording in EDS’ agreements with broadcaster BSkyB left the IT supplier entirely unprotected from statements it made in a sales pitch, according to legal experts.
Google may open Nexus One complaints centre
A Google job advertisement indicates it may be planning to build a telephone customer support operation for Nexus One users.
UK Government urged to dump Microsoft Internet Explorer 6
An online petition is calling for the government to dump Microsoft Internet Explorer 6 because of security concerns.
McDonald’s dishes out five year outsourcing renewal
McDonald’s has signed a five year extension to its global IT outsourcing agreement with Affiliated Computer Services.
Supplier management in depth
Analysis: the £200m BSkyB litigation win over HP EDS
The lies, the costs and the dog with the MBA
The BSkyB judgment by an English court against EDS could have significant implications for the IT industry. It also shows where to go if you want to get your dog an MBA. more...
Why the UK’s Victorian canals rely on IT
Liquid assets
British Waterways has helped change the face of the nation’s canal network. Head of ICT Richard Walsh explains the role of technology in the operation of today’s waterways more...
London Zoo go wild with CRM lifecycle
Natural selection
Zoological Society London IT boss Nick Napier explains how IT is delivering greater value to customers, members and the planet's rare beasts. more...
Supplier management is key to clothing retailer JD Williams CIO
Supersize me!
Supplier management is key to Neil McGowan, CIO of fast-growing clothing retailer JD Williams more...
The CIO Questionnaire, Owen Powell of the Arts Council
For arts sake
Owen Powell puts the digital into the national arts world, he’s a very people motivated leader and enjoys discussing issues around motivation and leadership. more...
Turnaround strategies for the CIO
How to spot early signs of failure and what to do if failure finds you first
Some people in life are natural born problem-solvers. If they’re good at it, then in commercial terms they become expensive hired guns – risk takers who see themselves as agents of change. more...
Twenty companies to watch in 2010
The MWD Advisors tech watchlist
We meet hundreds of interesting lesser-known vendors every year but we just don’t have room to write about all of them. Here, with the help of analyst firm MWD Advisors, are some companies worth keeping an eye on next year more...
Capgemini Amazon EC2 service may convince CIOs to embrace cloud computing
Several tech companies now support the Amazon.com Web services, though at different levels
Several tech companies now support the Amazon.com Web services, though at different levels more...
Outsourcing costs set to drop in 2010
But at what cost?
Outsourcing prices dropped overall in 2009, and industry watchers expect the downward trend to continue next year. more...
Hogg Robinson CIO Bill Brindle is flying high
Architects of the new enterprise
Hogg Robinson Group took on the internet head on by developing a bespoke platform, its business technology and distribution director Bill Brindle explains his strategy more...
Related Supplier management articles
Analysis
Infrastructure consolidation – time to look at supplier strategies?
Research results obtained by Freeform Dynamics towards the end of 2009 shows that, despite the considerable efforts of vendors to promote the benefits of ‘consolidation’, organisations of all sizes continue have large numbers of servers in their estates. more...
Opinion
Verify the skills of IT consultants
Consultants can be invaluable, but if you do call in the experts, make sure you’re getting the skills you’re paying for. more...
Debate
Engineering an approach to BPM
Natarajan moved into IT from engineering and discussed with CIO the lessons he learnt as an engineer which he now applies to process management in the IT world. more...
