Management by topic

Supplier management

Managing negotiations, contracts and relationships with outsourced service and technology providers is an essential part of the CIO's skill set. As organisations increasingly look to place the delivery and responsibility for services such as desktop support and application development with outsourced providers, drawing up effective contracts and negotiating terms and conditions is an essential part of the CIO role.

Supplier management

Latest Supplier management news

CIOs demand Usage-Based Pricing

Enterprise software vendors that don't change their licensing schemes risk losing customers to software-as-a-service alternatives, IDC says.

Symantec in court for Norton Antivirus auto-renewals

A New York man has sued security software maker Symantec for automatically renewing his subscription to Norton Antivirus, alleging that the company did not notify him before charging $76 to his credit card.

FirstGroup green light application development deal

FirstGroup, the transport operator, has signed an application development, installation and support contract with Atos Origin.

Home Office aims for £50m shared services savings

The Home Office has said it will cut between £40 million and £50 million from back office costs, after completing a shared services programme based on Oracle software.

HP-EDS ordered to pay BSkyB £200m interim payment

HP-EDS has been ordered to pay BSkyB £200 million in an interim payment following its legal battle with the broadcaster over a failed CRM implementation.

Nationwide puts savings into £8m virtualisation plan

Nationwide is working on a project to virtualise 500 servers in its datacentre, with the aim of cutting £8 million from operational and energy costs.

BSkyB agreements failed to protect EDS from its own salesman

Weak wording in EDS’ agreements with broadcaster BSkyB left the IT supplier entirely unprotected from statements it made in a sales pitch, according to legal experts.

Google may open Nexus One complaints centre

A Google job advertisement indicates it may be planning to build a telephone customer support operation for Nexus One users.

UK Government urged to dump Microsoft Internet Explorer 6

An online petition is calling for the government to dump Microsoft Internet Explorer 6 because of security concerns.

McDonald’s dishes out five year outsourcing renewal

McDonald’s has signed a five year extension to its global IT outsourcing agreement with Affiliated Computer Services.

Supplier management in depth

Analysis: the £200m BSkyB litigation win over HP EDS

The lies, the costs and the dog with the MBA

The BSkyB judgment by an English court against EDS could have significant implications for the IT industry. It also shows where to go if you want to get your dog an MBA. more...

Analysis: the £200m BSkyB litigation win over HP EDS

Why the UK’s Victorian canals rely on IT

Liquid assets

British Waterways has helped change the face of the nation’s canal network. Head of ICT Richard Walsh explains the role of technology in the operation of today’s waterways more...

Why the UK’s Victorian canals rely on IT

London Zoo go wild with CRM lifecycle

Natural selection

Zoological Society London IT boss Nick Napier explains how IT is delivering greater value to customers, members and the planet's rare beasts. more...

London Zoo go wild with CRM lifecycle

Supplier management is key to clothing retailer JD Williams CIO

Supersize me!

Supplier management is key to Neil McGowan, CIO of fast-growing clothing retailer JD Williams more...

Supplier management is key to clothing retailer JD Williams CIO

The CIO Questionnaire, Owen Powell of the Arts Council

For arts sake

Owen Powell puts the digital into the national arts world, he’s a very people motivated leader and enjoys discussing issues around motivation and leadership. more...

The CIO Questionnaire, Owen Powell of the Arts Council

Turnaround strategies for the CIO

How to spot early signs of failure and what to do if failure finds you first

Some people in life are natural born problem-solvers. If they’re good at it, then in commercial terms they become expensive hired guns – risk takers who see themselves as agents of change. more...

Turnaround strategies for the CIO

Twenty companies to watch in 2010

The MWD Advisors tech watchlist

We meet hundreds of interesting lesser-known vendors every year but we just don’t have room to write about all of them. Here, with the help of analyst firm MWD Advisors, are some companies worth keeping an eye on next year more...

Twenty companies  to watch in 2010

Capgemini Amazon EC2 service may convince CIOs to embrace cloud computing

Several tech companies now support the Amazon.com Web services, though at different levels

Several tech companies now support the Amazon.com Web services, though at different levels more...

Capgemini Amazon EC2 service may convince CIOs to embrace cloud computing

Outsourcing costs set to drop in 2010

But at what cost?

Outsourcing prices dropped overall in 2009, and industry watchers expect the downward trend to continue next year. more...

Outsourcing costs set to drop in 2010

Hogg Robinson CIO Bill Brindle is flying high

Architects of the new enterprise

Hogg Robinson Group took on the internet head on by developing a bespoke platform, its business technology and distribution director Bill Brindle explains his strategy more...

Hogg Robinson CIO Bill Brindle is flying high

Related Supplier management articles

Analysis

Infrastructure consolidation – time to look at supplier strategies?

Research results obtained by Freeform Dynamics towards the end of 2009 shows that, despite the considerable efforts of vendors to promote the benefits of ‘consolidation’, organisations of all sizes continue have large numbers of servers in their estates. more...

Infrastructure consolidation – time to look at supplier strategies?

Opinion

Verify the skills of IT consultants

Consultants can be invaluable, but if you do call in the experts, make sure you’re getting the skills you’re paying for. more...

Verify the skills of IT consultants

Debate

Engineering an approach to BPM

Natarajan moved into IT from engineering and discussed with CIO the lessons he learnt as an engineer which he now applies to process management in the IT world. more...

Engineering an approach to BPM

CIO White Papers

Legal risks of uncontrolled email and web use

Exploring the challenges facing IT Mangers today and vital steps to ensure safe internet an email use by employees.

The challenge of strategic alignment

Recent research also shows that many organisations give too much prominence to internally generated KPIs – controlling the controllable – rather than looking outwards at threats and opportunities on the horizon which can ultimately be far more influential on performance.

Six essential steps to successful IT centralisation

This report, based on the real experience of a recent centralisation project, is aimed at those involved in IT strategy within their organisation. It provides some practical insights for CIOs, CTOs, Heads of IT, IT Directors and those involved more closely with the service management function.

Managing email: Exploring common email management challenges (and how to overcome them)

We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.


CIO UK - Business - Technology - Leadership

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Focused on productivity and empowerment and leveraging the natural rhythms people work
What defines Complete CRM? How businesses can better engage customers and users, manage customer transactions, and analyse results to adapt and take advantage of changing business and economic circumstances.

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Oracle White Paper

IT Misuse Survey

Complete this survey and you could win a Nexus One.

CIO are running a short survey to discover how UK businesses are managing internet and email misuse in the Enterprise.

COMPLETE SURVEY

Virtualisation - The 'black hole' of security?

Covering the set of issues, ideas and perceptions discussed during a recently held debate about the effect of virtualisation techniques on organisational security. This paper provides a comprehensive account of all the subject matters debated and concludes with key takeaways and IDC recommended actions.

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