Outsourcing more costly than in-house

Contracts lose money long-term, says consultancy

Compass Management Consulting also warned that two thirds of outsourcing contracts worth more than £20 million were "unravelling" before the end of their contract terms.

The research, based on an analysis of 240 deals worth more than £20m, found that outsourcing providers were pricing contracts to produce savings of up 18% compared with in-house costs in the first year.

But costs then began to escalate, reaching 36% above comparable top quartile internal operations by year three.

Registration is free, and gives you full access to our extensive white paper library, case studies & analysis, downloads & speciality areas, and more.

Top-tier outsourcing providers were charging an average of 30% – and sometimes as high as 45% – above in-house costs in the final years of the contract.

The providers' need to cover bidding costs, generate profits and cover risks and corporate overheads were raising contract prices, typically by 20% more than a well-performing in-house operation, Compass said.

Simon Scarrott, head of business development and marketing at Compass, said: "With those figures, it is easy to see why the claim that all outsourcing will save money is a myth. There can be sound strategic reasons for outsourcing but saving money over the long term is not one of them."

He added: "Outsourcing providers are not that different from an in-house operation. Indeed, they often use the same people as the in-house operation after the deal is signed and outsourcers cannot perform alchemy on a business process and turn an operation into gold."



Email Updates

CIO Newsletters: Expert insight, advice and tools for technology, business, leadership and the CIO career.


Email this article to a friend or colleague:


PLEASE NOTE: Your name is used only to let the recipient know who sent the story, and in case of transmission error. Both your name and the recipient's name and address will not be used for any other purpose.


CIO White Papers

Legal risks of uncontrolled email and web use

Exploring the challenges facing IT Mangers today and vital steps to ensure safe internet an email use by employees.

The challenge of strategic alignment

Recent research also shows that many organisations give too much prominence to internally generated KPIs – controlling the controllable – rather than looking outwards at threats and opportunities on the horizon which can ultimately be far more influential on performance.

Six essential steps to successful IT centralisation

This report, based on the real experience of a recent centralisation project, is aimed at those involved in IT strategy within their organisation. It provides some practical insights for CIOs, CTOs, Heads of IT, IT Directors and those involved more closely with the service management function.

Managing email: Exploring common email management challenges (and how to overcome them)

We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.


CIO UK - Business - Technology - Leadership

Differentiate your company with complete CRM

Focused on productivity and empowerment and leveraging the natural rhythms people work
What defines Complete CRM? How businesses can better engage customers and users, manage customer transactions, and analyse results to adapt and take advantage of changing business and economic circumstances.

DOWNLOAD

Oracle White Paper

IT Misuse Survey

Complete this survey and you could win a Nexus One.

CIO are running a short survey to discover how UK businesses are managing internet and email misuse in the Enterprise.

COMPLETE SURVEY

Virtualisation - The 'black hole' of security?

Covering the set of issues, ideas and perceptions discussed during a recently held debate about the effect of virtualisation techniques on organisational security. This paper provides a comprehensive account of all the subject matters debated and concludes with key takeaways and IDC recommended actions.

DOWNLOAD

Trend Micro



* *