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Arriva extend Capgemini ticket to outsourcing

London franchise sees cost savings from software developed to its needs

By CIO UK Staff | Published: 11:53 GMT, 04 August 09

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Arriva the bus operating company has extended an existing relationship with outsourced IT services provider Capgemini for a further 10 years.

Arriva London is one of the main bus operators in the capital shifting 330 million passengers about the city a year on its fleet of red buses.

The new deal with Capgemini will see services provided to Arriva until 2019. Capgemini has developed a series of applications for CIO 100 ranked Arriva including accounting money taken on the busses, crew scheduling, mileage plans, performance monitoring and staffing systems. These systems have been developed for Arriva by Capgemini at Woking, Surrey. Arriva London operations director Jeff Quantrell said they had automated previously manual tasks and therefore provided cost savings to the public transport operator. Systems for monitoring crew schedules and mileage are also helping the bus company meet increasing regulatory changes that have been recently introduced.

Quantrell added that most significant savings achieved by the outsourcing contract are in clerical reductions at its 15 bus depots as a result of increased automation.

In 2008 Arriva was one of the first bus operators to trial ticketing via mobile phones at its Kent franchise.

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