Starbucks outsources infrastructure

Starbucks has selected Unisys to provide information technology services supporting the coffee company's aggressive global expansion.

The company wanted to simplify the deployment and management of standard IT infrastructure services used in international Starbucks retail stores, support centers, and manufacturing facilities as part of its sourcing strategy.

Brian Crynes, Starbucks CIO said: “Our global IT infrastructure program delivers standard services to our international markets in support of Starbucks growth targets.” The new services will support as Starbucks expands its presence from over 3,600 to 20,000 stores in international markets.

Under the terms of the agreement, Unisys will support Starbucks operations in several countries including: retail stores, regional and district support centers, and manufacturing facilities.

The range of IT management and infrastructure services encompasses service and help desk services to single-point-of-contact assistance; data center services, network and server monitoring and support; equipment procurement, configuration and maintenance, as well as asset tracking and installs, moves, adds, and changes (IMACs) for a wide range of devices.

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It will also include business continuity and recovery consulting services and global program management to plan, implement and coordinate service delivery. The vendor will additionally provide IT security services for Starbucks North American operations.