G-Cloud’s online catalogue Cloudstore suffers glitch

The government’s online catalogue for the public sector to purchase cloud services, Cloudstore, suffered technical problems yesterday that left users unable to search for suppliers and products.

Just before lunchtime on 25 July the government revealed that it was aware of problems occurring and claimed that Mark Craddock, a member of the G-Cloud team, was working to find a fix:

@G-Cloud: “We know there’s still issues with #cloudstore + @mrcraddock is working v hard w Gov E-Marketplace team to fix it – will update when fixed.”

The second iteration of the Cloudstore was launched in May. It was built as part of the Government E-Marketplace and is hosted on a cloud platform provided by Procserve.

The original release of the Cloudstore, which was unveiled in February, was hosted on Microsoft’s Azure platform, but was moved off after it suffered an outage a few weeks after launch.

Steph Gray, director at Helpful Technology, expressed her frustration on Twitter at the Cloudstore glitch.

@lesteph: “Baffled again by the @g_cloud_uk Cloudstore. Can you get any results from the search here? [the Cloudstore website]”

Related:

She tweeted again this morning: “@G_Cloud_UK Hi – are there Cloudstore problems? Can’t see results for e.g. Steria.”

The Cabinet Office released a statement yesterday, quickly placing the blame on the platform providers, Procserve.

A Cabinet Office spokesperson said: “The G-Cloud is currently experiencing a system error which is temporarily preventing suppliers and buyers from accessing cloud services.

“We are liaising with Procserve, the platform providers, who are working to resolve the problem and restore normal services as quickly as possible.”

However, the G-Cloud team has confirmed this morning that the problems are now resolved and users should be able to use the catalogue as normal.

The government’s Cloudstore has 257 suppliers signed up to the G-Cloud framework, offering 1,700 cloud services to the public sector, and catalogued within an online portal. It has since revealed details of the second iteration of its G-Cloud framework, which will run for 12 months and is worth £100 million.