The day started with a teleconference with colleagues from Microsoft who are organising its UK Architects' Conference at Beaumont House, Old Windsor, in two weeks time.

(Beaumont House is a former ICL – International Computers Limited - Training & Briefing Centre, where I spent many a happy hour early in my IT career. AxIS – I can't remember what the acronym stands for, but it's the old ICT User Association that I was active in – holds annual reunions there, but I've only managed to attend one of them.)

At the Architects' conference, I am suggesting a CIO's view of what the architecture has to deliver, based on Newham's ten strategic principles. The teleconference was to run through the content and ensure it fitted well with the relevant conference theme, which it did.

Geoff and I attended a Portfolio Management meeting, which was my handover to him. I was pleased to find that there were quite a number of impressive nominations of staff for this month's customer services excellence award – and that reminded me that I hadn't paid the prize money to last month's winner, which I put right straight after the meeting!

Shane demonstrated a really effective tool that John Friend, ICT Support Centre Manager, has developed to automate the production of performance information and charts for Portfolio Managers' Service Management Reports.

Later, we held a further planning session for the "Turning Data into Information for Effective Customer Service" seminars, and agreed that these would be best co-presented with Customer Services and Corporate Strategy. Geoff will follow-up on this.

Later still, Geoff and Shane ran through the proposed ICT Service reorganisation with me, which is shaping-up well. Change is always unsettling, but increasingly a way of life – especially in our industry – but, as I previously said, I think the Council's approach, this time, is thoughtful.

Geoff mentioned, however, that a recent quip by the Chief Exec, in his blog – that he had complained, on behalf of staff, about ICT in a meeting with me – had not gone down too well with some colleagues. I saw this, and knowing Chris, realised it was a joke, so thought no more about it. (He also called me "Head of IT".) I can now see that could have worried some people, 'though, which goes to show how easy it is to inadvertently add to concerns in times of change!