As the producer and host of all six CIO Summits, I've had a commanding view of how CIOs have developed from technologists and service providers struggling with issues of alignment to increasingly being at the centre of the business driving it forwards. This journey continues and is reflected in today's theme - the customer centric CIO.
CIOs can have an astonishing impact on customers and we will hear at this year's CIO Summit some great examples of outcomes already delivered and strategies to engage the next generation of customer.
Customers have so many touch points to your organisations today, and increasingly these are "digital". As we will hear, digital is about a customer, it’s about an experience, it’s about a transaction, it is about the giving, sharing, collecting and protecting of information. Without information, no experience or transactions can take place, digital or not. As ever - information is key.
CIO UK is open to the full director level of business technology leaders, CIO, CTO, CDO, IT Director. But I believe we should be looking at a future where the CIO and CTO are distinct.
The CDO is what the CIO should have been managing information for business outcomes and I have had conversations with search leaders and board advisors who write job specs that require strong information led transformation skills, yet the client asks for the title CDO. Too many CIOs - and the blame is not just with those in the role, but also their organisations - are too focused on technology management.
Technology is amazing and organisations will need great chief technology leaders, but not at the cost of information. Information is the fuel for sustainable business and it needs a strategic business leader to manage it to achieve effective outcomes.
Today we will hear from CIOs achieving just that and I would like to take this opportunity to thank them for giving up their time to this year's CIO Summit. It has been a real pleasure working with them. I would also like to thank our team of contributors for their insight and participation. This event is shaped by what you the CIO community tell me on my many travels and conversations with you; those insights are invaluable and I hope you find the correlation into today’s CIO Summit valuable.