Outsourcing

What’s your priority?

When it comes to considering long-term IT strategy, many managers and decision-makers find they simply do not have the time they need. But what is the answer, particularly when budgets and resources are tight? read more

Are you delaying your database upgrade? Think again

Download this paper to discover the risks, appropriate actions and potential benefits of a fully maintained and upgraded production database strategy. read more

Vendors pull together for global giant, but will have to for all CIOs

Vendors pull together for global giant, but will have to for all CIOs read more

Industry CIO on change management, innovation, compliance, data management, budgeting, the cloud and risk

What are the pressures currently experienced by insurance industry CIOs and CTOs who are required to support business change, differentiation and innovation while maintaining a stable system of records - and all in these times of austerity? read more

Driven partly by cutting costs and improving flexibility, outsourcing is alive and well in the UK

A subtle evolution is underway in the world of outsourcing. Client satisfaction levels are starting to increase; portfolios are starting to be rebalanced; and motives for outsourcing are starting to shift. read more

IT functions will need to take a lead role in driving the service integrator model forward

For today’s CIO, the task of managing multiple sourcing partners has become a full time job. Indeed, due in large part to the recent global economic downturn, organisations are now looking more intently at how to cut costs and improve efficiency - even if it means re-organising processes and services. read more

Almost all CIOs want to retender one or more deals

A quarter of IT leaders across Europe are dissatisfied with one or more of their IT outsourcing (ITO) contracts, and 99% would like to renegotiate or retender one of their ITO deals. read more

Fashion house Paul Smith has long taken classic British style to the wider world. Now head of IT Lee Bingham is helping deliver the same quality to online shoppers

Pre- and post-London Olympics the world has been covered in British design. Union Jacks, the original Alec Issigonis Minis and the Rolling Stones seem to appear on T-shirts, bags, posters and other accessories no matter where in the world you are. But this is no new Cool Britannia boom – British company Paul Smith has been championing home-grown design and has become a world leader in fashion, design and retail since its iconic founder formed his company in Nottingham in the late 1960s and opened his first shop in 1970. read more

Manufacturing giant GE is really eight companies in one. EMEA CIO Neil Dyke finds common technology ground...

It may not be a British company, but the General Electric Company – better known as GE – is critical to the British economy. The UK is the second largest employee base for GE after the US. In the Mayfair office of corporate CIO Neil Dyke is a pair of maps that show the scope of his role – one is of Africa and the other of the UK, the latter showing GE’s sites in places such as Truro in Cornwall, the Midlands, Wales, Scotland and of course the London HQ. read more

Abandoned and silent calls from outsourcer revealed following investigation as part of Ofcom’s monitoring and enforcement programme

Ofcom has fined TalkTalk £750,000 for making an excessive number of abandoned and silent calls to potential TalkTalk customers in 2011, through two of its outsourced call centres. read more