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24/06/2008

Service level agreements are failing - Forrester

There is a fundamental mismatch between the service level agreements signed by IT departments and business units and the business objectives the SLAs are meant to deliver.

11/06/2008

Lottery operator outsources communications datacentre

Camelot, the operator of the National Lottery, has signed a 10-year deal to outsource its datacentre to Equinix.

06/06/2008

HSBC renews Capgemini IT deal

HSBC has renewed its IT services deal with Capgemini for a further two years.

28/05/2008

Carphone Warehouse fixes outsourcing flaws

Carphone Warehouse made a critical culture change in order to resolve growing outsourcing problems, it has revealed.

Norwich Union set to outsource 250 IT jobs

Norwich Union is considering outsourcing up to 250 IT infrastructure jobs, as parent Aviva continues work on a large efficiency drive.

15/05/2008

Lloyds TSB axes 450 more IT staff in offshore move

Lloyds TSB is cutting 450 IT jobs as it moves more positions to India.

14/05/2008

Outsourced Gov IT deals power on Serco

Serco hopes to remain powerful with increased business in nuclear power clean up

07/05/2008

Easyjet struggles with fuel prices, but integration a success

Fuel bill rises as Easyjet lowers IT costs full year results to March reveal

06/05/2008

UBS IT staff fear for jobs

Banking giant UBS has announced plans to cut 5,500 jobs.

02/05/2008

PwC signs payroll BPO deal with Logica

Accountancy firm PricewaterhouseCoopers has signed a deal for Logica to provide it with business process outsourcing for its payroll services.

24/04/2008

Despite outsourcing deals, restructure dents AstraZeneca Q1

First quarter bears the brunt of costs of change at pharmaceutical giant

23/04/2008

Croydon signs £83m Capgemini contract extension

Croydon Council has signed an £83 million, five year contract renewal for Capgemini to support its IT and telecoms infrastructure.

17/04/2008

Permanent staff demand profits Harvey Nash

Executive search and recruitment in rude health across Europe

14/04/2008

Credit crunch will cull jobs, CIOs warned

Worse than the dot-com crash, CEBR said as it revises figure in wake of slow down

09/04/2008

CIOs adopt ITSM for outsource best practice

Survey finds CIOs see outsourcing as strategic and require more

26/03/2008

Short-term outsourcing discounts are risky

Pushing for a discount will lead to corners being cut and quality problems

14/03/2008

Outsourcing helps Prudential raise operating profits

Aging population and Capita business processing and IT deal benefits Pru 2007 results

19/02/2008

Glasgow council signs £265.5m deal with Serco

Glasgow City Council has signed a £265.5m, 10 year agreement with IT outsourcing firm Serco.

13/02/2008

BAA outsources application management to LogicaCMG

Airport authority BAA has signed a five year outsourcing contract with IT services company LogicaCMG to manage its software.

15/01/2008

BCS and Institution of Engineering strike professionalism deal

The British Computer Society and the Institution of Engineering and Technology have reached an agreement to jointly promote professionalism in the IT industry.

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