White papers
Enterprise software
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Business service efficiency: The key to green IT and profitability
Learn how to eliminate 1000 servers and save on costs
Learn how to use what you have already without buy new hardware to realise greater improvement in service and a greater reduction in operations costs and capital expenses.
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Unleashing the power of virtualisation 2010
Cloud computing and the perceptions of European business
Find out more about cloud computing in European enterprises.
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IDC White Paper: Quantifying the business value of VMware View
A platform for the targeted deployment of a CVD computing architecture
Download this whitepaper to learn more.
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Choosing the right device for your mobile applications
A guide for business
The technology behind mobile systems has ‘come of age’: it is affordable, mainstream, reliable and scalable to run multiple applications. This whitepaper looks at how you can make sure you choose the right device for the job.
Security
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
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Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
Business strategy
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Cloud Computing in Perspective
With all the noise in the market about cloud computing, how do you know where to begin?
Take full advantage of cloud computing technology for your enterprise
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Best Practice Insights: Focus on ITIL Service Operation
Meet ITIL objectives for service operation and manage IT from a business perspective
This E-book provides insights into understanding and making strategic choices that allow IT organisations to outperform competing alternatives.
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Application modernisation and migration trends in 2009/2010
Are you leveraging or missing an opportunity?
Find out more about the latest application modernisation trends with this whitepaper from Forrister.
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3 best practices for integrating change and compliance in the data centre
Reduce labour costs, improve time-to-market, increase staff productivity, and lower cost of compliance
This paper focuses on automating change management to ensure agility while effectively controlling change to maintain compliance.
Soft skills
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How Flexible Are You On Flexible Working?
Realise the benefits
IDC’s latest executive brief examines how organisations should be leveraging ICT more effectively to increase the utilisation and output from their workforce. It explores how organisations are applying flexible working practices, the process they are following, and how they have overcome the challenges they have faced.
Budgets
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Guide to cost optimisation: Four ways to gain operational advantage
Drive operational advantage through targeted cost optimisation projects
This paper is designed to help directors and managers of IT operations teams understand how the right systems management tools and techniques can help drive operational advantage through targeted cost optimisation projects.
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Investment governance
The key to proving and improving the value of IT to the company
Download this whitepaper to learn more about how you can optimise your IT spending.
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Transforming cost and budget data into easy to understand information
Improving your financial management systems
Download this white paper to learn how to improve your IT financial management systems.
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Ten ways to get more from your IT budgets
Realise the benefits
This whitepaper looks at some well known cost savings opportunities – and a few you may not have explored yet!
Technology
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Cloud Computing in Perspective
With all the noise in the market about cloud computing, how do you know where to begin?
Take full advantage of cloud computing technology for your enterprise
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Opportunities for the Cloud in the Enterprise
The next evolutionary step toward elastic IT
Explore why it is important for you to seek next-generation management solutions that can aid in the proper adoption and expanded use of the cloud computing model.
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IDC White Paper: Quantifying the business value of VMware View
A platform for the targeted deployment of a CVD computing architecture
Download this whitepaper to learn more.
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Choosing the right device for your mobile applications
A guide for business
The technology behind mobile systems has ‘come of age’: it is affordable, mainstream, reliable and scalable to run multiple applications. This whitepaper looks at how you can make sure you choose the right device for the job.
Regulatory compliance
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Email archiving: Top 10 myths and challenges
Exploring the choice between an on-premises approach or an internet-hosted solution
This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
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Seven ways ITIL can help you in an economic downturn
Be both more competitive today and poised for growth when the economy rebounds
Learn more about how ITIL can help your business weather the economic storm, and how it can leave you better positioned for growth when the economy begins to rebound.
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Legal risks of uncontrolled email and web use
The IT Manager’s essential guide
Exploring the challenges facing IT Mangers today and vital steps to ensure safe internet an email use by employees.
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Challenges and opportunities of PCI
Improving business performance with PCI DSS
The Payment Card Industry Data Security Standard provides an enterprise structure for improving operational, security, and audit performance. The benefits of the PCI DSS go beyond audit costs and results.
Change management
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Best Practice Insights: Focus on ITIL Service Operation
Meet ITIL objectives for service operation and manage IT from a business perspective
This E-book provides insights into understanding and making strategic choices that allow IT organisations to outperform competing alternatives.
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3 best practices for integrating change and compliance in the data centre
Reduce labour costs, improve time-to-market, increase staff productivity, and lower cost of compliance
This paper focuses on automating change management to ensure agility while effectively controlling change to maintain compliance.
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Understanding ITIL service portfolio management
An approach for implementing effective service lifecycle management
Examining the various components of the service portfolio, and exploring technologies available to develop and manage the service portfolio and to leverage the information contained in the catalogue.
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Ride the express lane in the journey to speed ITIL adoption
How to speed up the adoption of ITIL in your organisation
This paper discusses the challenges in making the journey to ITIL and reviews an incremental approach and examines the criteria for selecting consulting services.
Enterprise search
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Best Practices in Enterprise Search
Essential Guidelines
The Best Practices in Enterprise Search Whitepaper published by KMWorld was just released last week. The Whitepaper includes an article titled Mastering a Key Challenge of Enterprise Search - Putting Structured Data at Employees' Fingertips and highlights the benefits of SAP NetWeaver Enterprise Search.
Desktop & client
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Solving the desktop dilemma
With user-centric desktop virtualisation for the enterprise
This white paper explains how virtualisation can help organisations solve the desktop dilemma.
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
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Power to the People? Managing Techonology Democracy in the Workplace
How social media tools are transforming the workplace
Download this report to find the results of a recent Economist/Trend Micro Survey on how tools such as wikis, social networking and blogs are transforming the workplace.
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Legacy Tools: Not built for today’s helpdesk
Why applications like RDP™, pcAnywhere™, VPNs and VNC™ can create unwelcome costs in time, money and end-user satisfaction
"When businesses start adding up the true cost of legacy tools, they may find that their reluctance to optimize their service desks is potentially costing them thousands of dollars in lost productivity and missed sales." When businesses start adding up the hidden costs of their legacy tools combined with plummeting employee morale, they’re ready for a helpdesk upgrade.
Board politics
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Improving and communicating the business value of IT
Return on IT - Selecting critical metrics for business and IT performance
An ROIT roadmap for selecting projects to reduce cost and increase effectiveness.
Outsourcing
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Enterprise mashup services
Enhance productivity, innovate more readily and collaborate more effectively
Mashups are part of the Web 2.0 evolution of IT that can empower a business to enhance productivity, innovate more readily and collaborate more effectively – both internally, and with suppliers, partners and customers
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Legacy Tools: Not built for today’s helpdesk
Why applications like RDP™, pcAnywhere™, VPNs and VNC™ can create unwelcome costs in time, money and end-user satisfaction
"When businesses start adding up the true cost of legacy tools, they may find that their reluctance to optimize their service desks is potentially costing them thousands of dollars in lost productivity and missed sales." When businesses start adding up the hidden costs of their legacy tools combined with plummeting employee morale, they’re ready for a helpdesk upgrade.
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BPM, SOA and Web 2.0: Business transformation or train wreck?
Assessing the benefits and risks to the enterprise
Organisations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models. Fortunately, the convergence of a trio of technologies and business practices—business process management (BPM), service-oriented architecture (SOA), and Web 2.0—is providing a solution.
Internet/ e-commerce
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
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Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
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Beyond PCI Checklists
Securing cardholder data with enhanced file integrity monitoring
Exploring PCI DSS configuration controls, PCI DSS change process controls and how to meet PCI requirements and secure the data centre.
Database management
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Email archiving: Top 10 myths and challenges
Exploring the choice between an on-premises approach or an internet-hosted solution
This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
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Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
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Why CIOs should look to data deduplication
ESG report
This whitepaper looks at how data deduplication can help your organisation cut costs
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Create enduring customer relationships
A successful loyalty program is a key way to increase customer affinity and improve overall profitability
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Supplier management
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Data Centre
London 2, England
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Grid computing
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Recession has taught valuable lessons in efficient IT, say CIOs
SaaS and utility-based strategies offer better value than outsourcing
SaaS and utility-based strategies over better value than outsourcing
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Cloud computing shows promise but more education needed
UK CIOs debate merits and demerits of internet computing
UK CIOs debate merits and demerits of internet computing
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Accelerating Virtualised Environments
Learn how wide-area data services deliver significant benefits
Discover how wide-area data services help deliver the benefits of virtualisation and IT consolidation while addressing the challenges of performance and availability.
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Implementing Energy Efficient Data Centers
Make sure you use the right metrics
Electricity usage costs have become an increasing fraction of the total cost of ownership (TCO) for data centers. It is possible to dramatically reduce the electrical consumption of typical data centers through appropriate design of the network-critical physical infrastructure and through the design of the IT architecture. This paper explains how to quantify the electricity savings and provides examples of methods that can greatly reduce electrical power consumption.
Communications/ networking
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Choosing the right device for your mobile applications
A guide for business
The technology behind mobile systems has ‘come of age’: it is affordable, mainstream, reliable and scalable to run multiple applications. This whitepaper looks at how you can make sure you choose the right device for the job.
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
-
Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
CRM
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
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Create enduring customer relationships
A successful loyalty program is a key way to increase customer affinity and improve overall profitability
.
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An introduction to John McKean's do or die relevance
The Financial Services' Do or Die: networked consumer relevancy
To persevere today and be successful tomorrow, the financial sector must embrace the new social networking paradigm to find new ways to go to market.
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Web 2.0 and sales process management
How Web 2.0 systems and applications support management of sales processes
Online survey results
The CIO career
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Leadership out of the downturn
An IT executive perspective
In this report, the second in our Harvey Nash / CIO UK CIO Briefing Notes series, we look in detail at how executives are managing and motivating their IT teams during difficult economic conditions.
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CIO Personal Branding
A survey on the effectiveness of IT executive personal branding
A 'personal brand' is the collection of values, experiences and associations that people attach to you. In short, it’s what peers and associates think about you when they hear your name mentioned. Everyone has a personal brand, but now more than ever business leaders and CIOs are investing time and effort in shaping what that brand actually is, and raising its awareness amongst target audiences such as senior management, industry peers and potential employers. Much like a marketing department does with a product.
Mobile & wireless
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Strategic mobile deployments
Mobility platforms position your business for 2010 - and beyond
Deploying mobile applications? Supporting multiple devices? See why mobile platforms should be part of your IT strategy.
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Choosing the right device for your mobile applications
A guide for business
The technology behind mobile systems has ‘come of age’: it is affordable, mainstream, reliable and scalable to run multiple applications. This whitepaper looks at how you can make sure you choose the right device for the job.
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
-
Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
Security
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A buyer's guide to hosted security
10 questions that every IT manager should ask
This buyer’s guide is aimed at helping companies evaluate different vendors and services and to help them pick the right one for their needs.
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Get to grips with hosted security
IT Manager's guide to hosted security
Hosted security? Managed security? Cloud security? SaaS? The latest hype or the secret to hassle free IT Security?
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Creating an AUP: Common myths & mistakes
Legal guide to implementing your AUP
Avoid the common myths & mistakes when implementing your AUP
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
Storage
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Thin provisioning
Eliminating allocated but unused storage and accelerating ROI
Balancing new project demands and limited IT resources is the challenging, often thankless, job of IT management. IT managers must constantly evaluate the efficiency of tools and processes used to serve and manage corporate data. Of the many proposals to improve efficiency, few are actually implemented. Of those, fewer still achieve demonstrable success.
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Storage virtualisation explained
Managing the storage explosion series
Find out why storage virtualisation is here for the long haul, why all organisations should be planning for it, with internal storage virtualisation likely to be the better choice going forward.
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Virtualisation 2.0
Beyond the basics: Driving to higher ground
Learn more about virtualisation with this ebook from Dell and AMD.
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Email archiving: Top 10 myths and challenges
Exploring the choice between an on-premises approach or an internet-hosted solution
This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
Question of the day!
Does it matter if you lose legal control / rights over certain parts of your organisation’s data?
% of CIO readers agree with you
If your organisation’s data is held in the Public Cloud, do you know what level of legal control you have over it?
Follow the conversation at @Cloud_Zone
Unless you have a bulletproof and more demanding than standard contract, you have very limited control of data in the Cloud. RT @BigDavePro
Question of the day!
Does it matter if you lose legal control / rights over certain parts of your organisation’s data?