White papers
Soft skills
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How Flexible Are You On Flexible Working?
Realise the benefits
IDC’s latest executive brief examines how organisations should be leveraging ICT more effectively to increase the utilisation and output from their workforce. It explores how organisations are applying flexible working practices, the process they are following, and how they have overcome the challenges they have faced.
Budgets
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Guide to cost optimisation: Four ways to gain operational advantage
Drive operational advantage through targeted cost optimisation projects
This paper is designed to help directors and managers of IT operations teams understand how the right systems management tools and techniques can help drive operational advantage through targeted cost optimisation projects.
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Investment governance
The key to proving and improving the value of IT to the company
Download this whitepaper to learn more about how you can optimise your IT spending.
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Transforming cost and budget data into easy to understand information
Improving your financial management systems
Download this white paper to learn how to improve your IT financial management systems.
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Ten ways to get more from your IT budgets
Realise the benefits
This whitepaper looks at some well known cost savings opportunities – and a few you may not have explored yet!
Business strategy
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12 criteria for selecting the best ERP system replacement
Learn more with this whitepaper from Epicor
This white paper explains the 12 criteria that allow you to identify and select the solution that will meet your expectations.
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Gartner Magic Quadrant for IT event correlation and analysis
Resolving specific questions about event management vendors
This whitepaper covers mature and emerging products that help IT organisations to: consolidate, analyze, and respond to component-level IT infrastructure events; improve their event-to-incident/problem resolution process; and achieve better alignment between event and business-oriented IT services.
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Agile Decision Services
How does your company react to change, and what are the implications of inertia?
This paper explores the challenges that organisations face in trying to deliver quick time-to -value for IT projects and achieve the status of ‘agile enterprise’.
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Operational responsiveness
Enabling business leaders to capitalise on opportunities, drive greater efficiencies, and reduce risk
The operational responsiveness of businesses, business processes, and business systems in general has evolved and improved over time. Today, there are many examples of business activities that are highly responsive and, sadly, even more that are less responsive...
Technology
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Data centre workhorses
Rack and blade servers
New 11th-generation Dell PowerEdge rack and blade servers are designed from the ground up for high performance, energy efficiency, and simplified management—offering a host of advantages in enterprise IT environments to help optimise resources and reduce total cost of ownership.
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Recession has taught valuable lessons in efficient IT, say CIOs
SaaS and utility-based strategies offer better value than outsourcing
SaaS and utility-based strategies over better value than outsourcing
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Cloud computing shows promise but more education needed
UK CIOs debate merits and demerits of internet computing
UK CIOs debate merits and demerits of internet computing
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Why power schemes are not enough
Looking through Windows built in products
Windows built-in power management is probably insufficient for most enterprises that are serious about reducing energy consumption and greenhouse gas emmissions.
Security
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
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Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
Regulatory compliance
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Email archiving: Top 10 myths and challenges
Exploring the choice between an on-premises approach or an internet-hosted solution
This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
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Legal risks of uncontrolled email and web use
The IT Manager’s essential guide
Exploring the challenges facing IT Mangers today and vital steps to ensure safe internet an email use by employees.
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Challenges and opportunities of PCI
Improving business performance with PCI DSS
The Payment Card Industry Data Security Standard provides an enterprise structure for improving operational, security, and audit performance. The benefits of the PCI DSS go beyond audit costs and results.
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Beyond PCI Checklists
Securing cardholder data with enhanced file integrity monitoring
Exploring PCI DSS configuration controls, PCI DSS change process controls and how to meet PCI requirements and secure the data centre.
Change management
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Risk Management: Protect and maximize stakeholder value
Strategy to success: Adapt and actively integrate risk management as a critical factor
What has held organisations back from a broader adoption of risk management programs?
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Achieving Control: The four critical success factors of change management
Technology concepts and business considerations
Improve IT business value with minimum impact on security compliance and IT infrastructure
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Why you should take an holistic approach to ITIL
Achieve closer business alignment; improve service support and increase business transparency and visibility
Realise the importance of taking a unified approach to service support management. Explore how a holistic methodology can help service support organisations drive down costs, increase and improve service delivery, and communicate business value.
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Understanding ITIL service portfolio management
An approach for implementing effective service lifecycle management
Examining the various components of the service portfolio, and exploring technologies available to develop and manage the service portfolio and to leverage the information contained in the catalogue.
Enterprise search
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Best Practices in Enterprise Search
Essential Guidelines
The Best Practices in Enterprise Search Whitepaper published by KMWorld was just released last week. The Whitepaper includes an article titled Mastering a Key Challenge of Enterprise Search - Putting Structured Data at Employees' Fingertips and highlights the benefits of SAP NetWeaver Enterprise Search.
Desktop & client
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
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Power to the People? Managing Techonology Democracy in the Workplace
How social media tools are transforming the workplace
Download this report to find the results of a recent Economist/Trend Micro Survey on how tools such as wikis, social networking and blogs are transforming the workplace.
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Legacy Tools: Not built for today’s helpdesk
Why applications like RDP™, pcAnywhere™, VPNs and VNC™ can create unwelcome costs in time, money and end-user satisfaction
"When businesses start adding up the true cost of legacy tools, they may find that their reluctance to optimize their service desks is potentially costing them thousands of dollars in lost productivity and missed sales." When businesses start adding up the hidden costs of their legacy tools combined with plummeting employee morale, they’re ready for a helpdesk upgrade.
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Tips and tools for automating excel spreadsheets
Approaches for Java Developers
Discover how you can automate your organisation’s spreadsheet use and management by downloading this whitepaper.
Board politics
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Improving and communicating the business value of IT
Return on IT - Selecting critical metrics for business and IT performance
An ROIT roadmap for selecting projects to reduce cost and increase effectiveness.
Outsourcing
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Enterprise mashup services
Enhance productivity, innovate more readily and collaborate more effectively
Mashups are part of the Web 2.0 evolution of IT that can empower a business to enhance productivity, innovate more readily and collaborate more effectively – both internally, and with suppliers, partners and customers
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Are all VoIP services the same?
Questions to ask your service provider to ensure you get the VoIP service you need
With careful choice of partner, your business can have all the advantages of VoIP access – reduced costs, flexibility and simplicity – without the drawbacks.
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Making the case for virtualisation in mid-sized organisations
Discover how to build a business case for virtualisation
5 critical supplier offerings to consider when looking at virtualised servers.
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Using managed services to reduce costs and sustain growth in mid-sized organisations
Reduce your IT capital costs and remain competitive
With businesses still reeling from the effects of the global recession, this paper will argue that the advantages to be gained by turning to providers of robust managed services – utilising shared platforms and Opex-based cost structures – can help reduce costs and provide an important competitive edge.
Internet/ e-commerce
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
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Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
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Beyond PCI Checklists
Securing cardholder data with enhanced file integrity monitoring
Exploring PCI DSS configuration controls, PCI DSS change process controls and how to meet PCI requirements and secure the data centre.
Database management
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Email archiving: Top 10 myths and challenges
Exploring the choice between an on-premises approach or an internet-hosted solution
This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
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Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
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Why CIOs should look to data deduplication
ESG report
This whitepaper looks at how data deduplication can help your organisation cut costs
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Create enduring customer relationships
A successful loyalty program is a key way to increase customer affinity and improve overall profitability
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Supplier management
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Can you remove the fear-factor from information security?
7 questions to ask your service provider to ensure your company stays open for business
While virus protection may grab the headlines, the wider issues of reliability and business continuity are what put information security at the top of any senior manager’s agenda. But how can mid-sized businesses deal with this increasingly complex security landscape?
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Are all VoIP services the same?
Questions to ask your service provider to ensure you get the VoIP service you need
With careful choice of partner, your business can have all the advantages of VoIP access – reduced costs, flexibility and simplicity – without the drawbacks.
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Making the case for virtualisation in mid-sized organisations
Discover how to build a business case for virtualisation
5 critical supplier offerings to consider when looking at virtualised servers.
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Using managed services to reduce costs and sustain growth in mid-sized organisations
Reduce your IT capital costs and remain competitive
With businesses still reeling from the effects of the global recession, this paper will argue that the advantages to be gained by turning to providers of robust managed services – utilising shared platforms and Opex-based cost structures – can help reduce costs and provide an important competitive edge.
Grid computing
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Recession has taught valuable lessons in efficient IT, say CIOs
SaaS and utility-based strategies offer better value than outsourcing
SaaS and utility-based strategies over better value than outsourcing
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Cloud computing shows promise but more education needed
UK CIOs debate merits and demerits of internet computing
UK CIOs debate merits and demerits of internet computing
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Accelerating Virtualised Environments
Learn how wide-area data services deliver significant benefits
Discover how wide-area data services help deliver the benefits of virtualisation and IT consolidation while addressing the challenges of performance and availability.
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Implementing Energy Efficient Data Centers
Make sure you use the right metrics
Electricity usage costs have become an increasing fraction of the total cost of ownership (TCO) for data centers. It is possible to dramatically reduce the electrical consumption of typical data centers through appropriate design of the network-critical physical infrastructure and through the design of the IT architecture. This paper explains how to quantify the electricity savings and provides examples of methods that can greatly reduce electrical power consumption.
Communications/ networking
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
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Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
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Unlocking the benefits of Google Apps
Exploring the benefits of Google Apps suite: save time, increase productivity, and secure opportunities for business growth
Download this whitepaper to learn more about how you can save time and money by migrating from Microsoft Exchange to Google Mail.
CRM
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
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Create enduring customer relationships
A successful loyalty program is a key way to increase customer affinity and improve overall profitability
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An introduction to John McKean's do or die relevance
The Financial Services' Do or Die: networked consumer relevancy
To persevere today and be successful tomorrow, the financial sector must embrace the new social networking paradigm to find new ways to go to market.
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Web 2.0 and sales process management
How Web 2.0 systems and applications support management of sales processes
Online survey results
The CIO career
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Leadership out of the downturn
An IT executive perspective
In this report, the second in our Harvey Nash / CIO UK CIO Briefing Notes series, we look in detail at how executives are managing and motivating their IT teams during difficult economic conditions.
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CIO Personal Branding
A survey on the effectiveness of IT executive personal branding
A 'personal brand' is the collection of values, experiences and associations that people attach to you. In short, it’s what peers and associates think about you when they hear your name mentioned. Everyone has a personal brand, but now more than ever business leaders and CIOs are investing time and effort in shaping what that brand actually is, and raising its awareness amongst target audiences such as senior management, industry peers and potential employers. Much like a marketing department does with a product.
Enterprise software
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12 criteria for selecting the best ERP system replacement
Learn more with this whitepaper from Epicor
This white paper explains the 12 criteria that allow you to identify and select the solution that will meet your expectations.
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Virtualisation 2.0
Driving to higher ground beyond the basics
Learn more about virtualisation with this ebook from AMD and Dell.
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
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Email archiving: Top 10 myths and challenges
Exploring the choice between an on-premises approach or an internet-hosted solution
This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
Mobile & wireless
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
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Legal risks of uncontrolled email and web use
The IT Manager’s essential guide
Exploring the challenges facing IT Mangers today and vital steps to ensure safe internet an email use by employees.
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Ensuring high service levels in cloud computing
Explore the most pressing challenges cloud computing presents in terms of service level management and how to overcome obstacles
A comprehensive overview of key issues organisations should be aware of before they make the plunge to cloud computing. Featuring a range of practical insights, we explore the most pressing challenges cloud computing presents in terms of service level management, and some tips for overcoming these obstacles.
Security
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A buyer's guide to hosted security
Ten questions that every IT manager should ask
In an increasingly crowded market, it can be difficult to choose between providers and ensure that you get the benefits you expected. Price is only one part of the equation. After all, nobody asks for the cheapest brain surgeon. This buyer’s guide is aimed at helping companies evaluate different vendors and services and to help them pick the right one for their needs.
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Is social networking really bad for business?
Uncovering the business issues associated with web (mis)use in the workplace
This whitepaper looks at how employee web use can affect business, and what you can do about it.
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Phishing for victims: Truth, myth and cybercrime
Protect your data and network from constantly evolving phishing attacks
Examining the phenomenon of phishing. This white paper explains the potentially catastrophic threat it presents to all kinds of organisation and highlights what your business can do to blunt the threat.
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Threat predictions, messaging security issues and trends for 2010
Security trends to watch in 2010
This whitepaper gives an overview of security trends to watch out for in 2010.
Storage
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Storage virtualisation explained
Managing the storage explosion series
Find out why storage virtualisation is here for the long haul, why all organisations should be planning for it, with internal storage virtualisation likely to be the better choice going forward.
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Virtualisation 2.0
Driving to higher ground beyond the basics
Learn more about virtualisation with this ebook from AMD and Dell.
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Email archiving: Top 10 myths and challenges
Exploring the choice between an on-premises approach or an internet-hosted solution
This survey looks at a number of challenges and myths around email archiving that may also slow adoption of full archiving.
-
Managing email: Exploring common email management challenges (and how to overcome them)
Highlighting common problems and easy-to-manage, scalable solutions
We surveyed 157 IT professionals to understand the difficulties and opportunities faced by email managers. From this we were able to highlight some easy-to-manange solutions to their most pressing problems.
