White paper download

Best Practice Insights: Focus on ITIL Service Operation

Best Practice Insights: Focus on ITIL Service Operation

Meet ITIL objectives for service operation and manage IT from a business perspective

This Service Operation E-book offers guidance on keeping your customers satisfied despite day-to-day challenges in service delivery. By following ITIL practices, and deploying the technology to support them, you can deliver services at the level your customers have come to expect, in a reliable, consistent manner.

As discussed in Chapter 7 of this booklet, look for solutions that can help your organisation meet ITIL objectives for service operation and enable you to manage IT from a business perspective. These solutions should cover application management, asset management, configuration management, capacity management, identity management, infrastructure management, and IT service support.

Login or register to download this white paper.

Login

Please login to download this resource.

Forgot password?
Need your new account confirmation email resent?

Not a member yet?

Register for a CIO Account and enjoy unlimited access to our extensive white paper library and critical decision-support resources. CIO Account Members have access to exclusive special content areas and can participate in CIO Debates.

Register

Recent Change management white papers

  • Disaster recovery survey report

    Symantec EMEA enterprise survey

    Doing more with less has been the recent mantra for IT professionals due to flat budgets. Add to that the increased pressures caused by high downtime costs, stringent service level agreements, and the potential for system outages to test disaster recovery plans, and you may think you have a recipe for disaster.
    Download this white paper

  • How to improve disaster recovery for the enterprise

    Advanced replication powered by WAN optimisation

    Examining the business and technology trends that complicate and increase the cost of enterprise-wide DR planning, and the proven benefits of disk-to-disk backup and replication technologies.
    Download this white paper

  • Optimise your ERP System: How to avoid the implementation sins

    Outlining 8 deadly sins and best practices to prevent them

    Since ERP can deliver value through a multitude of business parameters, it is important to select a few key performance indicators and focus on those that align with the company’s organisational vision.
    Download this white paper

Featured Change management white papers

  • Disaster recovery survey report

    Symantec EMEA enterprise survey

    Doing more with less has been the recent mantra for IT professionals due to flat budgets. Add to that the increased pressures caused by high downtime costs, stringent service level agreements, and the potential for system outages to test disaster recovery plans, and you may think you have a recipe for disaster.
    Download this white paper

  • How to improve disaster recovery for the enterprise

    Advanced replication powered by WAN optimisation

    Examining the business and technology trends that complicate and increase the cost of enterprise-wide DR planning, and the proven benefits of disk-to-disk backup and replication technologies.
    Download this white paper

  • Ride the express lane in the journey to speed ITIL adoption

    How to speed up the adoption of ITIL in your organisation

    This paper discusses the challenges in making the journey to ITIL and reviews an incremental approach and examines the criteria for selecting consulting services.
    Download this white paper

Most popular Change management white papers

  • Understanding ITIL service portfolio management

    An approach for implementing effective service lifecycle management

    Examining the various components of the service portfolio, and exploring technologies available to develop and manage the service portfolio and to leverage the information contained in the catalogue.
    Download this white paper

  • Disaster recovery survey report

    Symantec EMEA enterprise survey

    Doing more with less has been the recent mantra for IT professionals due to flat budgets. Add to that the increased pressures caused by high downtime costs, stringent service level agreements, and the potential for system outages to test disaster recovery plans, and you may think you have a recipe for disaster.
    Download this white paper

  • Optimise your ERP System: How to avoid the implementation sins

    Outlining 8 deadly sins and best practices to prevent them

    Since ERP can deliver value through a multitude of business parameters, it is important to select a few key performance indicators and focus on those that align with the company’s organisational vision.
    Download this white paper

CIO White Papers

5 steps to successful IT consolidation and virtualisation

There are many benefits associated with IT consolidation and virtualisation, but it can be a very challenging process. It is important to consider all components of an IT consolidation project before embarking on it.

Anatomy of insider risk

Learn the four steps to minimizing the risk from negligent insiders.

The foundation for wireless without compromise

In this white paper, we have discussed the three phases of WLAN architecture evolution i.e. WLAN for convenience (limited adoption), WLAN as the network of choice (instead of wires) and WLAN for business critical applications. We have also compared legacy microcell architectures to Meru’s Air Traffic Control™ architecture and provided guidance on selection of the right architecture.

Mobile and flexible working for efficiency and effectiveness

The technology of mobile and flexible working has much to offer, providing all that is needed for remote access, effective data sharing and the ability to work in a time efficient way from a variety of ‘desktop productivity’ endpoint devices.

CIO UK - Business - Technology - Leadership

CIO Summit 2010

Join us for the inaugural CIO Summit where senior technology leaders from the UK's largest users of IT will gather to explore the business, technology and leadership issues facing CIOs today..

Register

CIO Events

Enterprise Cloud Computing

Every week, we present new questions and issues for discussion and debate. Follow us and join in!

Join the community

Enterprise Intelligence

Exploring challenges, solutions and requirements for business intelligence and financial management. A new resource centre hosted on CIO UK, sponsored by SAP.

Visit

SAP

* *