Change management white papers
The effective management of organisational change is a measure of CIO success. CIOs are increasingly in the driving seat of changes in process and culture at organisations and management boards, CEOs and chairman now look towards the CIO to be an agent of change within the organisation. Change management requires not only a vision for improving process or culture within an organisation, but also key skills in communications, negotiations and even marketing.
Change management
Best Practice Insights: Focus on ITIL Service Operation
BMC Software | Published: 16:44 GMT, 09 March 10 | www.cio.co.uk
Meet ITIL objectives for service operation and manage IT from a business perspective
This E-book provides insights into understanding and making strategic choices that allow IT organisations to outperform competing alternatives.
3 best practices for integrating change and compliance in the data centre
BMC | Published: 15:21 GMT, 19 February 10 | www.cio.co.uk
Reduce labour costs, improve time-to-market, increase staff productivity, and lower cost of compliance
This paper focuses on automating change management to ensure agility while effectively controlling change to maintain compliance.
Understanding ITIL service portfolio management
BMC | Published: 16:56 GMT, 15 February 10 | www.cio.co.uk
An approach for implementing effective service lifecycle management
Examining the various components of the service portfolio, and exploring technologies available to develop and manage the service portfolio and to leverage the information contained in the catalogue.
Ride the express lane in the journey to speed ITIL adoption
BMC | Published: 16:46 GMT, 15 February 10 | www.cio.co.uk
How to speed up the adoption of ITIL in your organisation
This paper discusses the challenges in making the journey to ITIL and reviews an incremental approach and examines the criteria for selecting consulting services.
Why you should take an holistic approach to ITIL
BMC | Published: 17:08 GMT, 30 January 10 | www.cio.co.uk
Achieve closer business alignment; improve service support and increase business transparency and visibility
Realise the importance of taking a unified approach to service support management. Explore how a holistic methodology can help service support organisations drive down costs, increase and improve service delivery, and communicate business value.
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