CRM white papers

CRM

Why deliver extraordinary customer service?

Oracle | Published: 16:01 GMT, 19 September 11 | www.cio.co.uk

Because it's a 'must' in today's competitive environment

This paper looks at how you can realise the benefits of ensuring great service for your customers.

4 steps to building loyal and high-value customers

Oracle | Published: 15:52 GMT, 19 September 11 | www.cio.co.uk

The customer loyalty playbook

How do you identify potential high-value customers and cultivate them to become loyal customers? Here are four steps to help guide your customer loyalty strategy.

Choosing the best CRM for your organization

Oracle | Published: 15:35 GMT, 19 September 11 | www.cio.co.uk

Pick the best option for your business needs

As CRM has expanded to encompass elements of collaboration and Web 2.0-style engagement, the software tools to support it have grown and become more diverse as well. Today, buyers have the luxury of choosing from a vast selection of products to help develop and nurture customer relationships. Choice has presented new challenges, however: IT and business professionals must evaluate their options wisely in order to ensure their CRM investments meet their company’s specific requirements.

IDC Analysis - Improving Organizational Performance Management Through Pervasive BI

IDC | Published: 15:57 GMT, 04 July 11 | www.cio.co.uk

Learn more about the 5 key factors which can be directly influenced to increase the diffusion of BI

This IDC Analysis looks at the opportunities and business advantages of pervasive BI within organisations.

Seven tips for profiting from lean times with CRM

Oracle | Published: 14:09 GMT, 01 June 10 | www.cio.co.uk

Leveraging CRM processes to turbo-charge your sales operation

Boosting your sales operation during lean economic times with CRM

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CIO White Papers

The cloud 2015 vision

Cloud computing is an important transition and a paradigm shift in IT services delivery - one that promises large gains in efficiency and flexibility at a time when demands on data centers are growing exponentially. The tools, building blocks, solutions, and best practices for cloud computing are evolving and challenges to deploying cloud solutions need to be considered.

The consumerisation of technology

iPads are the must-have fad. Android is the rising mobile platform -- Everywhere you turn, the news is about personal, smart, mobile devices and their impact on business and on IT.

Big data analytics

Broadly, there are two ways to think of Big Data technologies. The first is as an extension of what many organisations are already doing with business analytics. Gaining insight from business information is something that has been happening for decades, but the challenges and opportunities are now greater than ever before.

Virtualisation: benefits, challenges and solutions

The majority of organisations have already implemented server virtualisation and most intend to implement additional server virtualisation during the next year. The primary factors driving the movement to deploy server virtualisation are cost savings and the ability to dynamically provision and move VMs among physical servers. There are however, a number of significant challenges associated with server virtualisation.

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CRM white papers

Because it's a 'must' in today's competitive environment

The customer loyalty playbook

Pick the best option for your business needs

Learn more about the 5 key factors which can be directly influenced to increase the diffusion of BI

Leveraging CRM processes to turbo-charge your sales operation

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