CIOs moving on to a Chief Operating Officer role has been held up in some circles as a logical transition for leading Chief Information Officers and a recognition of the strategic influence of the CIO position. Depending on organisational structure, a number of CIOs have become operations chiefs with technology responsibility. [See also: From CIO to CEO - CIOs who made the step up to become CEO]
CIO UK takes a look at some of the CIOs who have taken up COO roles, and Chief Operating Officers with CIO and technology responsibilities.
Alison FitzGerald - London City Airport COO
Alison FitzGerald was appointed London City Airport's Chief Operating Officer in October 2016, having joined the airport as CIO in January 2014. The former Financial Times CIO took on responsibility for all operational areas of the business across the terminal and airfield, as well as retaining responsibility for technology. [See also: London City Airport COO Alison FitzGerald's CIO 100 video interview - Digital tower of innovation]
CEO Declan Collier described FitzGerald as having quickly become an "integral part of the executive team in her role as CIO and her remit spread into all areas of the business", and as a huge asset to the operation. "She is an excellent leader and was an obvious choice for COO," Collier said when announcing the appointment.
Hywel Sloman - Arsenal FC Operations Director
IT Director for Arsenal FC since February 2011, Hywel Sloman was made Operations Director in January 2018. A member of the 2017 CIO 100, Sloman was also a speaker at the 2017 CIO Summit where he discussed the fan experience, the impact CIOs can have on sporting performance, emerging technologies and the Arsenal Innovation Lab with Williams F1 CIO Graeme Hackland. [See also: Arsenal FC IT director Hywel Sloman video interview and Q&A with Williams F1 CIO Graeme Hackland]
Jennifer Rigby - Lloyd's of London CIO to COO
Lloyd's of London CIO Jennifer Rigby was appointed COO at the iconic insurance house in July 2019. A speaker at the 2017 CIO Summit, Rigby had been interim Chief Operating Officer following the departure of Shirine Khoury-Haq, who indeed had announced Rigby's recruitment as Khoury-Haq's CIO at the 2017 CIO 100 celebration.
Fraser Ingram - CYBG CIO to COO
CIO at banking group CYBG since February 2016, Fraser Ingram was made Interim COO in November 2018 - an appointment which was made permanent in June 2019 when Ingram was named Group Chief Operating Officer.
Ingram was recognised in the 2018 CIO 100 for his role as innovation and change director at CYBG, the holding company for Clydesdale Bank, Yorkshire Bank and app-based bank B.
Patrick Eltridge - Nationwide CIO to COO
Patrick Eltridge is a former CIO at Australian telco Telstra, who was then CIO at the Royal Bank of Scotland Group from February 2015 until February 2019 when he was subsequently appointed COO at Nationwide Building Society, taking over from former CIO and COO Tony Prestedge.
Deputy CEO Prestedge remains an executive director and sits on the Nationwide board.
Jean-Michel Arès - BMO Financial Chief Technology & Operations Officer
Former CIO at GE and Coca-Cola Jean-Michel Arès is Chief Technology & Operations Officer at multi-billion dollar Canadian bank BMO Financial, the eighth largest bank in North America.
Arès discussed why moving into broader COO responsibilities might be the right step for some technology and IT leaders with the CIO UK podcast in September 2018.
David Henderson - Global Radio Director of Technology & Operations
DMGT media CIO David Henderson became COO of Evenbase, another part of the Daily Mail portfolio in February 2013. Henderson is now Director of Technology & Operations at Global Radio, broadcaster behind stations Capital, Heart, Classic FM, Smooth, LBC and XFM.
Henderson has been a popular author on CIO UK and wrote a guest article in 2014 about why the COO position was the next step for ambitious CIOs.
Stephan Lavollee - JCDecaux CIO to VIOOH Chief Operating Officer
Stephan Lavollee joined family-owned outdoor advertising giant JCDecaux in 2006 as an IT project director in Paris, becoming CIO for the UK a year later and IT Strategy Director for the group in 2014. At the beginning of 2017 Lavollee was appointed Digital Transformation and IT Director, a newly-created board level position reporting to co-CEO Philip Thomas.
Self-disruptive JCDecaux spin-off VIOOH, a programmatic ad-buying platform, launched in June 2018 with Stephan Lavollee as Chief Operating Officer. Lavollee and his team had been working on the product for almost two years, with JCDecaux eventually deciding to launch it as a spin-off business with Lavollee as COO.
Rob Harding - Chief Operations and Technology Officer
Rob Harding was appointed Chief Information Officer at Capital One in July 2010, and became Chief Operations and Technology Officer in August 2017. Number 11 in the 2017 CIO 100 and responsible for Capital One's Europe region, Harding has been leading a transformation of the bank's UK business and discussed going all-in with public cloud, agile working, and emerging technologies including the Internet of Things, blockchain and artificial intelligence with CIO UK in 2016.
Richard Warner - LV= Chief Operating Officer
LV= Chief Information Officer Richard Warner was appointed COO at the insurance mutual in February 2017, and in March 2017 Warner promoted John Chasty to the CIO role as part of the company's aim to be a 'Digital First' organisation.
Previously a partner at Accenture, Warner has been a serial member of the CIO 100 following his appointment as CIO at LV= in January 2011. A CIO Summit speaker in 2013 where he discussed the Internet of Things, data, driverless cars and the future of the insurance industry, Warner has spoken to this title about scaling the company, its transformation as well as his role on the executive committee and board of its general insurance business.
John Saffrett - ALD Automotive COO
CIO 100 member John Saffrett was appointed Global Chief Administration Officer with CIO responsibilities at ALD Automotive, the SocGen owned car leasing and fleet management company, in February 2015. Saffrett was made Chief Operating Officer in May 2017 with responsibility for sales, marketing, product development, innovation and technology at the Paris-based company.
In Spring 2019 Saffrett was appointed Deputy Chief Executive.
Fatuma Mahad - UCAS Director of Technology & Operations
Fatuma Mahad was Director of Technology & Operations at UCAS. Joining the universities admissions organisation in July 2011, Mahad was appointed Director of Operations in September 2014, and in February 2015 became Director of IT responsible for enterprise architecture and all technology services at UCAS including strategy, delivery and IT operations - initially as an interim responsibility which became permanent.
Claudette Jones - National Records of Scotland COO
CIO 100 member Claudette Jones left the University of West of Scotland in September 2018, and was appointed intermin Chief Operations Officer at the National Records of Scotland in October 2018. The office is a non-ministerial department of the Scottish Government responsible for civil registration, the census in Scotland, demography and statistics, family history and the national archives and historical records. Previously Jones was CIO for The City of Edinburgh Council.
Dan Fiehn - Markerstudy COO
Insurance company Markerstudy made CIO Dan Fiehn Chief Operating Officer in July 2018. Recognised in the 2017 and 2018 editions of the CIO 100, Fiehn had joined Markerstudy in 2011 as Director of Group IT and Product Management with the remit to establish a group technology function, scaling the function from 500 to more than 3,500 in 2017.
Tony Prestedge - Nationwide COO
Tony Prestedge was CIO at Portman Building Society and joined Nationwide with its Portman acquisition in 2006 when it was taken over by Nationwide, with Prestedge leading the integration of the two business over the next 12 months. Prestedge was appointed COO in November 2009, and spoke to this title in 2012 about how important it was for technology and IT strategy to be a subset of the business plan.
Prestedge operated without a CIO and a structure with a group services director accountable for IT operations, as well as a head of digital development.
Andy Haywood - N Brown Group COO
Former CIO at Boots and the Co-operative Andy Haywood has been at clothing retail company N Brown since August 2014. Joining as CIO and head of business change, Haywood became COO in February 2016 responsible for the organisation's customer service and creative functions as well as leading technology and business change.
Kim Hammonds - Deutsche Bank COO
Deutsche Bank CIO Kim Hammonds moved to the COO role at the start of 2016 with the company announcing she would be "co-head of group technology and operations". Joining the management board in the process, as COO Hammonds is overseeing the bank's modernisation and restructure, and hired a new CIO reporting to Hammonds who started in February 2016. Ex-COO Henry Ritchotte became the Deutsche Bank Chief Digital Officer with the remit of refocusing the organisation and setting up a new digital bank.
Albert Hitchcock - Pearson COO and CTO
Former Vodafone CIO Albert Hitchcock was appointed CIO at Pearson in February 2014, and become responsible for all technology and operations as COO and CTO in January 2016. Also a technology advisor to RBS, Hitchcock's role at Pearson encompasses IT, digital product development, supply chain, procurement, customer service and real estate.
Chris Corrado - London Stock Exchange COO and CIO
London Stock Exchange Group appointed Chris Corrado as Chief Operating Officer and CIO in November 2015, with the experienced financial services executive joining as a member of LSEG's Executive Committee.
Corrado, who held a variety of senior CTO roles at leading banks including Morgan Stanley, Deutsche Bank, Merrill Lynch and UBS, took over from Antoine Shagoury who joined the London Stock Exchange in 2010 as Group CIO and took on the additional responsibilities of of business operations as Group COO in 2012.
Matt Quinn - Tibco COO
Tibco CTO Matt Quinn, who started at the middleware and integration company as a developer in 1997, became Chief Operating Officer in January 2018. Quinn had been made Chief Technology Officer in 2010, and since 2014 was EVP of products and technology, a role which encompassed product engineering and support.
Jackson Hull - GoCompare Chief Operating and Technology Officer
Jackson Hull is Chief Operating and Technology Officer at GoCompare. Hull is as a non-executive director at flower delivery company Bloom & Wild, and also a partner and advisor for VC investors Kindred Capital.
Joining Newport-based financial services comparison site GoCompare in October 2016, Hull took on COO responsibilities in November 2017.
Tania Howarth - Iglo Foods COO
Tania Howarth joined Unilever brand Birds Eye, known internationally as its overseas label Iglo Group, in April 2007 as Group Chief Information Officer and Group Head of HR, and had previously been Europe and Africa CIO for Coca-Cola and PepsiCo UK CIO. Leading the separation from Unilever, Howarth was named Chief Operating Officer for Iglo Group in January 2010.
Jacqueline King - Bank of America Merrill Lynch COO SVP, Technology and Operations
Jacqueline King is COO and Senior Vice President of Technology & Operations at Bank of America Merrill Lynch. King was previously Vice President of Information Technology at GE - NBC Universal during the 2004 merger, before becoming Senior Vice President of Operations.
A member of the Merrill Lynch senior leadership team, King has responsibility for all business performance, the delivery of business strategic initiatives and support services in Technology & Operations for Corporate and Commercial Investment banking across EMEA and Latin America regions.
Morteza Mahjour - Lloyds Banking Group CIO, former Royal Bank of Canada COO
Former Lloyds Banking Group CIO Morteza Mahjour has COO experience from his previous role as Chief Information & Operations Officer at the Royal Bank of Canada, a position he held for four years. At Canada's largest bank Mahjour led a global team of 10,000, managing an annual budget of $2 billion and over 1,300 applications to ensure the effective day-to-day running of RBC's operations and technology.
Mahjour was Group CIO at Lloyds Banking Group from August 2014 until November 2017, and in November 2016 was appointed a non-executive director of a new Lloyds non-ring-fenced bank. Mahjour has discussed end-to-end transformation and creating a startup culture at Lloyds to secure the future of the 320-year-old bank.
Graham Baxter - Hutchison 3G COO
Ex-Chief Operating Officer for Three UK, Graham Baxter, was previously CTO at the telco and mobile brand run by Hutchison 3G from 2007 before taking on the COO role in July 2011 with added responsibility for customer service.
Baxter spoke to CIO UK in 2014 about how the "CIO has the hardest job in the C-suite", adding that he was also acting as an interim CIO at the company following their departure.
Andrew Dowsett - Press Association COO
Parent company of the Press Association, PA Group, made its CTO Andrew Dowsett Chief Operating Officer in May 2014. Dowsett has been CTO at PA since August 2011 and retained responsibility for the organisation's technology and all data operations. Dowsett was appointed to the PA Group executive board in 2012, the organisation's first CTO to assume the role.
Chris Taylor - Former News UK COO
Telegraph Media Group CIO Chris Taylor was previously CIO at media rivals News UK, and was handed COO responsibilities in July 2013 while he continued to lead IT operations. Before moving to The Telegraph Taylor was part of the executive team and a board member that helped News UK return to profit in 2014 for the first time in 13 years, bringing to an end a stretch of corporate losses that totalled nearly £400 million.
Kevin Murray - Axa UK Group COO and CIO
Kevin Murray has been Group COO and CIO of Axa UK since October 2011. Sitting on the board and with weekly meetings with the CEO, CIO 100 regular Murray has told this title that as a COO and CIO he has been able to set transformation strategies that benefit both operations and customer experiences.
Gorkem Koseoglu - ING Turkey COO
ING Turkey COO Gorkem Koseoglu spoke to CIO UK in May 2016 about being a CIO and COO, and how the modern CIO was in a strong position to go on to CEO and COO roles. Joining the Istanbul-based bank in January 2012 as COO and member of the executive board overseeing technology and IT.
Kim Stevenson - Former Intel CIO
Intel's Kim Stevenson completed a four-year stint as the organisation's CIO in August 2016, moving on to a position as COO of Intel's combined client computing and Internet of Things group - the business unit which in the previous quarter generated $7.87 billion of the company's $13.5 billion in revenue. Stevenson sat the Intel management committee, while Paula Tolliver took over the CIO post following Stevenson's move.
In March 2017 former CIO and COO Stevenson was hired by Lenovo to become SVP and General Manager of the company's data centre infrastructure group.
Mike Young - Centrica CIO and former Post Office COO
Centrica CIO Mike Young was previously CIO at Dentsu Aegis Network from August 2012 until August 2016, and before joining the global advertising and media services agency had been Chief Operating Officer at the Post Office since 2008 where he was chair of the Operating and Transformation Boards.
Mark Dearnley - Premium Credit CIO and former Boots.com COO
Former HMRC Chief Digital and Information Officer Mark Dearnley, who took up a new post as CIO at Premium Credit in October 2016, was previously COO at Boots.com from February 2001 until the end of 2002 as the retailer made its early foray into online channels. The ex-CIO at Cable & Wireless and Vodafone UK, Dearnley performed the Chief Operating Officer role for just shy of two years during a stint at Boots which lasted almost four years.
Lesley Sewell - Belmont Green COO
Former CIO at the Post Office and Northern Rock, Lesley Sewell joined challenger mortgage lender Belmont Green as the organisation's Chief Operating Officer at the end of 2015. Sewell's full title at the Post Office was CIO and Operations Director when she oversaw the organisation's IT transformation and separation from the Royal Mail.
Joanna Spicer-Brown - Insignis Asset Management COO
Joanna Spicer-Brown is a former Head of IT in the financial sector as well as a Deputy IT Director for Edexcel & Pearson UK. Spicer-Brown has been COO at startup Flagstone Investment Management oversee IT strategy, and is now COO at Insignis Asset Management.
Ian Buchanan - Barclaycard COO
Former Barclays CIO and Global CIO for Societe Generale, Ian Buchanan, was Chief Operating Officer for Barclaycard from 2011 until 2015 sitting on the Barclaycard Executive Committee with global responsibility for technology, digital, data, customer operations, customer sales and service call centres, collections and fraud operations.
Buchanan was also COO for four years at Alliance & Leicester, as well as CIO and Head of Operations for Nomura.