CIO Gartner agenda cited challenges around culture and people as the biggest barriers to success.
In every organisation, a good company culture is what drives success and effective customer service. Some may find it more difficult than others, but every CIO should work to integrate a culture which pays attention to employees and customers.
In the agenda, Gartner said that organisational culture was the biggest barrier to change. While many CIOs are experimenting with innovation and change initiatives, they have not been able to build on successful pilot projects.
This can be changed. Here are some steps CIOs can take to deliver a good company culture.
Additional reporting by Hannah Williams.
July 27, 2018
1. Communicate a culture
Trainline CTO Mark Holt shared with
CIO UK how implementing a tight-knit company culture helps to boost overall customer experience. A key strategy that CIOs can also adhere to.
"An increase in female programmers, developers and engineers will have profound benefits to the UK's tech economy, its businesses and its customers.
"Similarly, we are hugely intentional about the Trainline culture: we actively care for it, and nurture it. We want Trainline to be one of the best places to work in the world, with great technology that supports amazing people creating awesome user experiences for our customers."
CIOs should communicate with team members the cultural expectations of the business. Read the full interview here.
3. Find employees that fit your team
It is important to have a well-structured team, one that includes employees that can use their individual skills to help the company move forward.
A range of diverse employees with unique strengths is what will aid to building a company culture.
Cultures are made of personalities, behaviours and values. Today’s CIOs are looking to hire a diverse range of skills and experiences to promote a healthy work culture.
"As CIOs, we should ensure that everyone is on the same page, taking our entire team along with us in this digital journey," News UK CTO Christina Scott told
"Change management is something that will inadvertently happen, and for a smooth transition, what employees and organisations need is a lot of patience,” Scott said.
Good collaboration with executives and team members can provide a greater understanding of the business.
Ascential CIO Sean Harley, told us how collaboration is displayed in the workplace to express teamwork and other core factors.
"For me, being a successful CIO is about the people that you have within your teams and empowering them to be able to make their own informed decisions and not make decisions for them by making sure they've got the right enablement and the support from me at the same time.
"We focus a lot on our people, and what that delivers for us is commitment and desire and opportunity for the people to progress. In terms of culture, we're a progressive company. We've got many examples of people that come in through the help desk, let's say in a tier one role, and are now working in many different teams. It's great to grow people and see the reward in that."
Read the full interview here.
6. Act as a leader
Effective leadership can determine how engaged and motivated team members are.
Offering support to team members, regular check-ups and follow-ups can drive the business forward for embracing cultural change.
The behavioural and cultural aspect of the organisation has seen Director of IT
Neil Williams shift his focus to business engagement and provisioning a change of behaviour at The University of Derby.
“When I took the role of IT director in 2010, the IT services department was unbalanced – focused predominantly on the delivery of technology rather than service.
“Since then, I have led the service to a position where the focus on business engagement and the provision of an assured, flexible and transformational service is now the norm and has enabled my influence and contribution to extend beyond the IT systems to influencing corporate strategy and corporate transformation.”