West joined Lloyds TSB in March 2005, and became group CIO in 2006. During the reshuffling of roles following the merger of Lloyds TSB and HBOS at the end of 2008, he was promoted to the position of group CIO of the Lloyds Banking Group, reporting to director of group IT and operations Mark Fisher.
Prior to Lloyds, West held a number of roles at a number of financial services companies, including National Australia Group (Europe), Accenture, and JP MorganChase. He has degrees in Commerce and Computer Science from Deakin University, Australia.
Lloyds TSB is a customer of HP Enterprise Services and is featured by HP in a case study video on its use of HP Blade Workstations in a new trading facility.