Fortnum and Mason hamper

Fortnum & Mason has appointed David Mold, a seasoned retail IT expert, as its first CIO.

Mold started at the luxury London department store last month. Until then, he had been director of IT and logistics at womenswear retailer Whistles for four years, where he was responsible for IT and supply chain.

"This new position demonstrates mine and the board's belief in technology as we look to the next 300 years of Fortnum & Mason," Fortnum & Mason chief executive Ewan Venters told Retail Week.

"We need to be on the edge of technology and modernisation."

Mold has extensive experience in the retail industry, with his 26-year career spanning roles at Aurora Fashions (which includes high street brands Karen Millen, Coast, Oasis and Warehouse), Rubicon Retail, where he was head of business systems for brands such as Principles and Racing Green and Arcadia Group. He began his career as business systems analyst at Debenhams in 1988.

Whistles has yet to appoint a replacement IT director.

In December 2011, Fortnum & Mason suffered an IT glitch that prevented the company from delivering its luxury hampers - which cost up to £5,000 - in time to customers for Christmas.

It blamed the IT failure on the technical complications related to an IT systems upgrade and a three-fold increase in online transactions compared with the previous year.

A month later, the retailer came under fire for asking a customer to email their full credit card details in order to get a refund after the delivery glitch.

Although the request contravened the Payment Card Industry (PCI) Data Security Standard (DSS) for protecting confidential data, Fortnum & Mason insisted it did comply fully with the standard.