It has been a very busy year at business services company, Rentokil Initial. It has a new management team in place after it issued a profit warning last spring and ousted its chairman Sir Clive Thompson. Then in July CEO James Wilde left the firm. Its new team, led by chairman Brian McGowan and CEO Douglas Flynn, has been restructuring the company, and has sold off 29 UK conference centres, closed the loss making linen and garment division of its UK hygiene business and has plans to sell off its security division. It has also bought the fourth largest US pest control firm, Ehrlich.
IT has been assessing strategy for the group and is focused on running a consistent platform across the board, and has been moving away from in-house development software to a packaged environment, as far as possible, according to corporate IT director Ian Brierley. “Our strategy supports the growth plan and is concentrating on consistent and improved processes that take advantage of our global scale,” he says. “These are the current drivers for our IT and will be for the next few years.”
IT is working on a three-year plan driven by its business strategy and planning. “It is still developing in some areas,” says Brierley. “The disposal of the conference and guarding business and the acquisition of the pest control company give us more opportunities. It is our intention to grow a range of businesses based on quality of service and improvements in service, and IT will be supporting that.”
He adds: “We will use an Oracle enterprise solution to support global needs of the business, but we will also continue to deliver tactical solutions where necessary. It is not one size fits all but the majority of the core businesses will use it.”
The next three to five years will see the enterprise solution as part of an overriding business change programme to capitalise on branding and Rentokil Initial’s global presence.
Brierley says that Oracle and Capgemini are both helping with the project at the moment.
The company is also implementing Open Accounts into Initial CityLink, its parcel tracking service, and Navision to smaller countries with short-term needs, although Oracle is in the background for the future.