Network Rail’s IT organisation has had its fair share of achievements over the last year, not least of which is the high profile appointment of the new IM director, Catherine Doran, who arrived last June from BT. The team has implemented a major data warehouse project, which holds train performance data, and is used for operational performance monitoring.

It has completed its desktop refresh programme and a rollout of handheld devices to its maintenance engineers. It has significantly extended its ERP deployment, both in terms of user base (now up to 8,000 users) and scope, which includes procurement and online recruitment. In addition, it has launched a programme to transform the Network Rail IT operational service, which involves reviewing how service is delivered and supported, determining which services are core to the business and which are commodity, and it will make insourcing and outsourcing decisions based on this.

Over the next 12 months it will be working on a number of initiatives, including refreshing its IT strategy and delivering an integrated enterprise architecture for Network Rail, including creating technology roadmaps.
It will also be finishing a number of projects including the IT operations transformation programme, the review of opportunities to consolidate the National Records centres and implementing the recommendations of that study. It will also complete its Oracle upgrade.

It will aim to implement Business Objects Real Time and Project Collaboration and is considering the relaunch of its corporate intranet. Network Rail will also have an applications rationalisation programme to reduce its legacy footprint.

Doran’s team will be working on a list of significant implementations next year. These include: completing the Network Rail enterprise Document Management programme; delivering the first two phases of a four-phase programme to automate production of the Network Rail train timetable; to continue its ERP rollout; adopting a CRM module; more handheld rollouts; preparing a strategy and future plan for Train Management Systems; and a further programme to automate its Train Delay Attribution system.