The year has been one of significant change for Rentokil Initial with a range of disposals including Manned Guarding in the UK, US and Belgium, and 70 company acquisitions across the full range of retained businesses around the globe. In the UK a shared service business model has been designed with implementation well under way. Against this backdrop and the underlying drive to improve customer services, growing the top line and reducing administration costs, an expansive IT strategy has been developed and is in the process of being implemented.

The Shared Service initiative in the UK is using many of the existing internally developed systems to ensure stability is maintained through set-up and early days of operation. This is then being followed by the adoption of Oracle packaged applications and related processes.

Much of the UK companies’ operations will move to the Northgate payroll system after many years of using a variety of inhouse and payroll systems. The company is also implementing Oracle HRMS in support of UK and priority overseas businesses.

“We continue to increase our use of technology at the point of service delivery with significant expansion and success in deploying hand held computing across all divisions globally,” says Ian Brierley, Rentokil Initial CIO. “Extranet services continue to be developed with increasing customer adoption of web-based enquiry and self-service. Major website re-engineering has also taken place for the Rentokil and Initial brands in all countries, with significant improvements in attracting customer enquiries.”

To support its rapid expansion and growth targets it has deployed a range of common inhouse and small package solutions in the areas of contract administration, sales automation and finance into many overseas businesses. As these businesses stabilise over the next few years it plans to move many over to Oracle technology.

“As a business we are determined to deliver ever increasing service improvements to our customers across the globe. We are therefore focusing much of our technology investment to meet this overriding objective,” says Brierley.