BUPA had a very busy and successful year according to group IS director John Lister. “Over the last two years we have done a lot of planning as well as development. Now our new infrastructure and architecture is coming together, and there has been a lot of delivery both inside the UK and in Australia, Spain, Hong Kong, Saudi Arabia and Thailand,” he says. “The UK delivery of projects will continue this year and we are now in a position where the .Net/J2EE-based BUPA One architecture is embedded as ‘the way we do things here’. Significant systems have gone live and we are providing real value to our businesses and BUPA’s customers.”
The first phase of BUPA’s UK private medical insurance (PMI) business system SWIFT, which is based on the new infrastructure, went live last year and 2007 will be equally busy, as the company’s 76 core UK PMI back-office systems are replaced by SWIFT as it is rolled out to its personal and corporate customers.

Over 35 per cent of BUPA’s business is now international, and the BUPA One architecture is going to be shared throughout the group. “We will be reusing and exploiting systems from one geography in others and operating on a wider base,” says Lister. “We are really doing something that many people are still only talking about. BUPA One is a real example of use and reuse. For example, 75-80 per cent of the system in Hong Kong, Saudi Arabia and Thailand is common to all three businesses, with reusable components. SWIFT will give us a rich resource of PMI system components that all our businesses will be able to use within the common architecture.”

A key aim is to have one view of the systems and operations of the entire group through common networking technologies and systems management. Lister has also introduced an online forum that allows technical staff throughout the organisation to share information with each other.

“We will be reusing and exploiting systems from one geography in others and operating on a wider base”
– John Lister, group IS director, BUPA