AMEC’s construction business is up for sale, following a group-wide redefining of the company’s vision. The organisation is an international project management and services firm that is a major player in construction services, oil and gas, and engineering, working with clients ranging from BAA, Transco and chunks of the UK rail network. The firm has been undertaking a major technology refresh project called Fast Forward, which though incomplete has already racked up a number of successes. Chief among these has been the full implementation of a £4.5 million five-year managed service deal to replace its existing wide area network linking some 80 sites, the completion of the move to outsource two datacentres, plus a move to Microsoft Exchange 2003. A new intranet and increased bandwidth mean the company is now managing more parts of its supply chain over the web.
The company has also deepened its commitment to service management via the IT Infrastructure Library (ITIL) which has now been implemented not just at its Aberdeen service support centre but all of its UK locations. Specific benefits so far include the helpdesk improving the first-level fix rate from 20 per cent to 65 per cent in the first 12 months, with some seven out of 10 calls to the support centre now being fixed without referring to higher technical functions. The company worked with the IT sector skills group e-Skills UK to develop a fully customised training programme around an internal IT competency qualification.