West Sussex is probably best known for not being East Sussex, but despite appearing to be a sleepy backwater between Brighton and Portsmouth it has had a busy year in IT.
Paul Brocklehurst told CIO that the £14 million it spends annually on IT has been split between a desktop service provision deal which has seen it outsourced to Serco in a five year £12m deal.
The IT department has been restructured and now has Customer Services, Business Solutions Architecture, ITS Policy and Planning, Applications Management and IT Operations divisions.
“We have signed Enterprise Agreements with SAP, Lagan and Notes,” says Brocklehurst. “We have completed a comprehensive review of our Applications Portfoilio and as a result are decommissioning a number of systems in the coming year.”
In the last 12 months Brocklehurst has made some significant IT implementations including a SAP ECC 6 Upgrade, Lagan 6 Upgrade. He has delivered a 100 per cent increase in Contact Centre Capacity, along with a new data centre build and delivered a Lotus Notes 6.0 upgrade,rollout of systems in Social Care (CACI, SDS), new ways of working (remote, video conferencing, instant messaging, pda's etc).
Over the next 12 months he will implement an extension of EA, SAP, Lagan implementations and Lotus Notes extensions. Content management, social care and CRM systems are also under consideration. Among the systems being ditched are IBM Websphere and he is “retiring of many unused applications found as part of applications review.”
In West Sussex the main IT strategy drivers over the next 12 months are: assist the Fundamental Service Review, ensure new ITS structure operates effectively (with increased focus on difference between change and day to day service provision), and to strengthen work on enterprise architecture