Capita is one of the largest suppliers of back office and professional services delivering. Clients include the BBC, major insurance companies, the NHS and local authorities who use the call centres and processing services Capita offers.

In February 2009 the Capital Life & Pensions division began a major infrastructure refresh moving away from legacy systems to a Microsoft Windows environment for its 32,000 staff. A three year deal with Micro Focus will see the migration systems experts use its tools for the switch over.

By moving to Microsoft, Capita aims to create cost savings in its IT. Capita also has an offshore deal with Steria for the provision of application development and application support services.

One of the most important customers for Capita is Prudential, who in 2007 signed a 15 year outsourcing deal valued at £722 million. Under the terms of this agreement Capita provides the administration to seven million mature life and pension policies, group and individual pensions, investment bonds and endowments. Capita provides Prudential with customer service, policy administration, new business processing and IT support as part of the deal.