Vodafone is an example of the UK’s ability to take technology and create a services giant. The world’s largest mobile telco win revenue and the world’s second largest in terms of subscribers in September 2011 it reported 391 million customers. Vodafone has ownership and operation of networks in over 30 countries and partners in a further 40. In the US its owns 45 per cent of the largest mobile operator Verizon. FTSE 100 listed is reported to be worth just below £90bn.

IT Leader: Albert Hitchcock, CIO

In role since: Four and half years

Reporting line: Reports to CTO, Steve Pusey

Board level seat: Sits on the senior leadership board

IT budget:  £2 billion pounds, approximately 4.5 of turnover

IT estate and or number of log on accounts under the control of the IT leader: Approximately 90,000 staff log in’s

Level of the workforce that relies on technology to carry out their tasks: 100 per cent

IT staff currently employed: 4000

IT management team and reporting structure: 21 CIO’s for each of the business areas, head of IT transformation, head of IT progress, head of IT operations, Chief Information Security Officer and head of IT governance

Primary technology platforms at the organisation: Use an extensive amount of applications, SAP ERP

Primary main technology suppliers: Most big, tier 1 IT vendors, including IBM, HP, Accenture and Oracle

Have any strategic technology deals been struck in the last 12 months and with whom? All the above

What is the strategic aim of the CIO and IT operations for the next financial year? Transforming the IT estate for the future businesses need.

Future transformation and technology vision for the organisation: Customers are using more advanced 3g technology to organise their lives, which will continue to evolve quickly over the next few years.

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Vodafone revenue drops in last quarter of 2011