Interserve has moved from civil engineering to providing the support services that the modern office or workplace requires such as hygiene. Its origins in construction and civil engineering were removed in 2000 when it changed its sector in the FTSE listings following a decade of move into services. Today Interserve employs 50,000 globally and has revenues of £1.9 billion.

IT Leader: Gary Long, Group Head of IT

In role since: three years in current role    

Reporting line: CFO

Board level seat: No

IT estate and or number of log on accounts under the control of the IT leader: 8,500 users

Level of the workforce that relies on technology to carry out their tasks: 15 per cent

IT staff currently employed: 180

Split between in-house/outsourced staff: Very little outsourced

IT management team and reporting structure:  Each operating company has its own Head of IT. The divisional Head of IT owns the relationship and service responsibility for its business, local structures exist to manage and develop Business/IT solutions and services.

Primary technology platforms at the organisation: Microsoft Dynamics & Dynamics AX, IBM Maximo, Mentor

Primary technology suppliers: Microsoft, IBM, HP, CISCO, Avaya, BT, Vodafone

Significant strategic technology deals been struck in the last 12 months: BT – Field Force Automation systems & technology

Strategic aim of the CIO and IT operations for the next financial year: Group wide technical integration of our technology platform and service delivery, support of business margin enhancement programme and support of international business expansion

Technologies considered by the leader to offer their organisation potential: Both virtualisation and cloud, plus mobility & unified communications

Future transformation and technology vision for the organisation: Increasing collaborative working inside the organisation (UK and overseas) and with our supply chains (upstream and downstream). Making it easier and simpler to gain access to key business information, process enhancement – improving workforce productivity, design visualisation, process automation, also increasing mobility & ease of secure connectivity to systems and services