G4S formed from the merger of Group 4 and Securicor is a UK based global security services company providing a range of services such as physical security at events like the 2012 Olympics, money transfer and secure technology services. G4S is the world’s second largest security firm in revenues and has operations in 125 countries. It is listed on the London and Copenhagen stock exchanges.

IT Leader: Glyn Hughes, Technology Director

In role since: 
11 years

Reporting line:
Reports to Group Strategy and Development Director

Board level seat:

IT estate and or number of log on accounts under the control of the IT leader: Around 40,000 computer users globally

Level of the workforce that relies on technology to carry out their tasks: Everyone in the business relies on technology for something, but within G4S globally a relatively small proportion of staff use technology every day.

IT staff currently employed: 750 globally

Split between in-house/outsourced staff? Around 80 per cent in-sourced

IT management team and reporting structure: Small central team is focussed on strategy, knowledge sharing and security. All are closely engaged with the business, and this is not regarded as a separate role

Primary technology platforms at the organisation: ERP systems are managed and delivered locally. The most critical operational systems are the standard “line-of-business applications” which support critical business processes in our key service lines.

Primary technology suppliers: HP, Dell, Microsoft, SAP, Motorola, Fujitsu, Telefonica and a wide variety of suppliers in different geographies

Significant strategic technology deals been struck in the last 12 months: Two major deals in UK with Fujitsu and Telefonica

Strategic aim of the CIO and IT operations for the next financial year: Increasing use of global knowledge platforms & standardisation of core operational systems.

Technologies considered by the leader to offer their organisation potential: The technologies which will have the greatest impact on our traditional services are the availability of affordable data communications in remote areas and developing markets, and the increasing capabilities of smartphones. Together these will allow us to enhance and improve our services to a huge tranche of our customers. The technologies which will change the organisation are those which enable us to develop and manage our corporate intelligence. These include tools for collaboration, communication, knowledge management and CRM.

Future transformation and technology vision for the organisation:   The increasing penetration of technology in developing markets will permit wider use of local and global systems. This will help us to develop a more integrated organisation, delivering consistent excellent service to our customers across the world.