Nottingham Building Society may be small when compared to some of the behemoths of the UK financial industry landscape, but the Midlands organisation has always been a leader and transformative. Founded in 1849 by a local grocer and Quaker to promote the construction of better quality housing for local workers and a place to put savings it was also the first UK financial services company to introduce online banking in 1983.

IT Leader: Jack Cutts, Head of IT

In role since: Six years

Reporting line: Recently changed from CEO to COO

Board level seat: No

IT budget:  £5 million

IT estate and or number of log on accounts under the control of the IT leader: We have a workforce of approximately 450 people. All interactions with customers are underpinned by IT provision in one way or another.

Level of the workforce that relies on technology to carry out their tasks:  100 per cent in one way or another. Automation and workflow is prevalent across the organisation.

IT staff currently employed: 33

Split between in-house/outsourced staff: All in house except for branch maintenance

IT management team and reporting structure:  Three direct reports: Technical Architect – responsible for the strategic technical roadmap; Computer Services Manager – Day to Day responsibility for the core infrastructure; Development Manager – Development, business systems administration and business relationships

Primary technology platforms at the organisation: Summit, an Oracle based Mortgage and Savings administration package.

Primary technology suppliers: Tieto, Virgin Media, Esteem, Oracle, Phoenix

Significant strategic technology deals been struck in the last 12 months: Virgin Media, Tieto

Strategic aim of the CIO and IT operations for the next financial year: Ensuring that all employees has the IT they need to perform their roles effectively and efficiently

Technologies considered by the leader to offer their organisation potential: Unified Communications

Future transformation and technology vision for the organisation: The technology plan is based upon enabling all our multi-channelled customer interactions to be value adding to both our customers and the organisation.

Read the CIO interview:

Nottingham Building Society IT modernization has built strong foundations

You don’t have to be a pigeon, says Nottingham Building Society CIO Jack Cutts