TUI Travel, based in Crawley, West Sussex was founded in 2007 by the merger of First Choice Holidays and TUI AG. The company serves 30 million customers in 180 countries and has a fleet of 155 aircraft as well as 3500 retail outlets that employ 50,000 people worldwide. It has four main divisions; Mainstream, Specialist and Activity, Emerging Markets and Destination Services.
IT Leader: Jim Mann, Group CIO
In role since: 12 Years
Reporting line: Directly into the CEO
Board level seat: No – but attends the board when IT/Technology is on the agenda.
IT budget: Over £200m
IT estate and or number of log on accounts under the control of the IT leader: The company is IT dependent from both a customer, trading and employee perspective. With 45,000 employees worldwide the need for technology is significant.
Level of the workforce that relies on technology to carry out their tasks: Almost everyone
IT staff currently employed: Over 1000
Split between in-house/outsourced staff: Not applicable
Primary technology platforms at the organisation: Selling, distribution trading and aviation systems in each market, along with the normal range of ERP.
Primary technology suppliers: Mix of travel technology suppliers and in house bespoke systems
Significant strategic technology deals been struck in the last 12 months: Anite travel reservation system, Dell outsourcing contract for service desk
Strategic aim of the CIO and IT operations for the next financial year: Significantly increase internet presence, and to improve operational efficiencies through future proof system replacement and consolidation
Technologies considered by the leader to offer their organisation potential: Search, online, reservations.
How do you see technology transforming your organisation in the near future? Improved sales and competitiveness.
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